Lead User Researcher, Capi
£75-90k
+ Share options
Overseas payments for African importers
Be an early applicant
Overseas payments for African importers
21-100 employees
Be an early applicant
£75-90k
+ Share options
21-100 employees
Company mission
To give businesses in Africa the same price and speed as businesses expect in the US and Europe.
Role
Who you are
- 4+ years of experience as a User Researcher in a high-performing environment, ideally in an early stage startup
- Fluent in French and English
- Excellent communication and organisational skills
- Work well autonomously; you’re a self-starter
- Intellectually curious by nature
- Extensive qualitative research experience
- Willingness to travel frequently
- Based in London, Paris, or West Africa
Desirable
- You’ve worked with emerging markets before
What the job involves
- As our first User Researcher, you will be a key champion for user-centered design and research across the entire company. You'll play a crucial role in helping us understand the needs of businesses in Africa as we transform how $670 billion in cross-border business payments are made each year
- Working closely with product & engineering, and commercial teams, you'll lead our user research initiatives, conducting both in-person and remote research with our customers across Africa. You'll be responsible for gathering, analysing, and synthesising user insights to inform product decisions and business strategy
- This role requires a unique blend of strategic thinking and hands-on execution, with approximately 50% of your time dedicated to core product research processes and 50% to special projects. You'll help teams across the company - from compliance to product - better understand our users' needs, behaviours, and pain points
- Design and execute research studies to understand user needs, behaviors, and experiences with international payments
- Champion user research methodologies and best practices across the company
- Develop and maintain our user research framework and processes
- Conduct field research in our target markets, working directly with customers to understand their contexts and needs
- Synthesise research findings into actionable insights that drive product and business decisions
- Build and maintain our user research repository to ensure insights are accessible and actionable across the company
- Collaborate with product, design, and commercial teams to identify research opportunities and priorities
Application process
- Ideal Start date: March 2025 (we realise that a notice period may need to be fulfilled and can adjust accordingly)
Our take
In Africa, goods importers pay as much as 10% to settle their invoices - and wait weeks for the payment to arrive. Capi is setting out to combat this, with its international payments platform built specifically for importers in Africa.
Through the platform, users can pay suppliers in EUR, UDS or GBP. All at competitive rates and with settlement in just 24 hours. This is a significant improvement to the present situation, which makes Capi stand out almost by default.
With strong support from investors, Capi is in a good position to broaden its impact in the future - as it strives towards a future where African companies have the same quality of payments as in the US and Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% female employees
Company
Employee endorsements
Challenging work
"Capi is trying to solve a massive challenge in financial services by supporting African SMEs paying their suppliers, therefore the work is always..."
Company benefits
- Paid time off (20-25 days depending on market)
- 4 weeks of work from anywhere
- Hardware provided (MacBook)
- Pension Scheme — 3% employer contribution on entire salary (not just pensionable earnings)
- Commitment to offer private health insurance option once we pass 20 perm employees (Q1/2 '25) 🇬🇧
- WeWork Office - near Old Street (includes pass, free coffee/beer, amenities and kitchen facilities) 🇬🇧
Company HQ
Westminster, London, UK
Leadership
Mitch R.
(Co-Founder & CEO)Venture Partner at Pioneer Fund, former COO/CFO/GC at Taptap Send, and was Regional Director and Evaluation Lead at GiveDirectly.
Phil Efstathiou
(Founding Engineer)Also Founder at Osma, co-founded and was CTO at Alva and was a Software Engineer at Babylon Health and Thriva Health.
Scott Liddle
(Co-Founder)Previously Head of Markets (CRO & CMO) at Taptap Send, Founder at SpareHand and Director of Policy at Rory for London.
Tom Watson
(CTO (Founder))Co-founder and CTO at Capi Money (YC S23). On the side I am the Co-founder, MD and Developer at P4SD. A 2019 Forbes 30 under 30 for Europe in Technology. Previously co-founder and CTO of Hubble.
People progressing
Previously with ReD Associates, and then Central Growth Lead at Taptap Send; promoted from Commercial Lead to Head of Growth at Capi.
Diversity, Equity & Inclusion at Capi
Emily Richie (Talent Lead)
- The Capi Money Group (“Capi”) is committed to the principle of equality of opportunity and diversity and recognises that employees, contractors or customers should not experience discrimination on any grounds. To promote equality and diversity in the organisation Capi commits to encourage equality, diversity and inclusion in the workplace. We are dedicated to an environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. We are working hard to create a diverse and inclusive working environment at Capi. Capi is dedicated to conducting its business with the utmost commitment to ethics and the highest standards of integrity. We currently have team members from 12 different nationalities, with a team that is currently 60% male and 40% female identifying, with a goal to be 50/50 in the next 12-18 months.
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