Alliances Operations Manager, Nasuni

• 5+ years of professional experience with at least 3 years in partner operations, cloud alliances, channel programs, revenue operations, or a closely related discipline
• Hands-on experience operating within the Microsoft partner ecosystem
• Direct ownership of partner funding, investment, Marketplace, co-sell, or comparable cloud-partner operational programs
• Demonstrated ability to manage detailed, deadline-driven workflows with financial or commercial implications
• Experience working across Sales, Finance, Marketing, Deal Desk, Operations, or similar functions
• Ability to produce accurate executive-ready dashboards, scorecards, and business reviews
• Strong analytical, organizational, written, and verbal communication skills
• Practical experience using AI-enabled or automation tools to improve business workflows, with clear validation before outputs are used

Desirable

• Department: BD & Cloud Partnerships
• Reports to: Head of Microsoft Business & Global Partnership
• Nasuni's Microsoft relationship is a strategic growth engine spanning build-with, market-with, and sell-with motions
• The Alliances Operations Manager, Microsoft owns the operational infrastructure that allows that partnership to scale—from Microsoft investment programs and Marketplace transactions to co-sell workflows, data quality, performance reporting, and executive operating cadence
• This is a hands-on role for someone who combines exceptional operational discipline with commercial judgment
• You will independently manage high-detail workflows involving Microsoft, Sales, Finance, Marketing, Deal Desk, and other internal stakeholders while identifying opportunities to make those processes faster, more reliable, and easier to scale
• Success means partner funding is captured and used effectively, Marketplace transactions progress efficiently, co-sell data is accurate, executives have trusted performance visibility, and the partnership team spends more time driving growth and less time navigating operational friction
• This role is well suited to someone who enjoys owning complex processes and making them work better
• It is not designed as a relationship-only alliance role or a people-management position
• You will independently own a defined but business-critical Microsoft partnership operations function, resolve issues across multiple teams, and make day-to-day operating decisions within established commercial and compliance requirements
• The role combines approximately 75% execution and operational optimization with 25% planning, analysis, and stakeholder influence. You will partner closely with senior stakeholders but will not own overall Microsoft alliance strategy
• Own the operational lifecycle for Microsoft partner investment programs, including planning, submissions, approvals, claims, reconciliation, documentation, and utilization tracking
• Improve year-over-year capture and utilization of eligible Microsoft funding
• Maintain accurate, audit-ready records and ensure deadlines, evidence requirements, and program rules are met
• Connect funded activity to pipeline, revenue, and measurable partnership outcomes
• Identify process gaps and implement scalable controls, templates, and operating routines
• Manage operational readiness for Nasuni's Microsoft Marketplace business, including listing administration and private-offer coordination
• Partner with Sales and Deal Desk to move Marketplace opportunities from offer creation through transaction completion
• Diagnose and escalate transaction issues while keeping internal teams informed of status, dependencies, and next actions
• Track Marketplace volume, cycle time, and commercial performance
• Maintain accurate deal registration, Azure Consumption Revenue-related workflows, co-sell activity, and other required Microsoft partner-system data
• Protect data quality and pipeline hygiene across Microsoft and Nasuni systems
• Monitor relevant Microsoft partner-program requirements and coordinate actions needed to maintain compliance and standing
• Build repeatable processes that reduce manual work and operational risk
• Build scorecards, dashboards, and QBR/MBR materials covering funding, Marketplace, co-sell, pipeline, and related partnership KPIs
• Translate detailed operational data into concise insights, risks, decisions, and follow-up actions for leadership
• Coordinate inputs across internal stakeholders and external resources to maintain a consistent operating cadence
• Use AI and automation tools appropriately to accelerate analysis, reconciliation, reporting, process documentation, and workflow improvement
• Validate AI-generated outputs against trusted business and partner data before they influence reporting or decisions
• Identify repetitive work suitable for automation while applying appropriate judgment around confidential, financial, partner, and customer information