Vice President of Client Management, Modern Health
$216.3-270.4k
+ Equity
More information about location
Mental health care designed for the workforce
Be an early applicant
Mental health care designed for the workforce
501-1000 employees
Be an early applicant
$216.3-270.4k
+ Equity
More information about location
501-1000 employees
Company mission
To improve the lives of people and their communities by offering an inclusive mental health solution that drives the best outcomes, is the most cost-effective, and is the most engaging.
Role
Who you are
- We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!
- 20-25+ years of high performance in client/account management/ consulting roles, with growing responsibility across organizations and ultimate experience leading P&Ls and/or jumbo market and global client relationships and teams
- Healthcare or benefits consulting/administration experience is preferred
- Proven success strategically and autonomously managing a team and driving results across a matrixed organization
- Fluency in English is required; additional languages are a plus
- Proven track record of leading teams and account portfolios to achieve strong retention, adoption, renewal, and expansion outcomes, including closing large and complex expansion opportunities
- Skilled at developing and operationalizing account strategies that maximize customer value, strengthen executive alignment, and drive sustainable revenue growth
- Ability to build trusted relationships with senior client stakeholders and position the team as a strategic advisor to customers
- Proactive in anticipating account risks, establishing escalation strategies, and ensuring timely, cross-functional resolution of complex issues
- Experienced in leading high-stakes client conversations, coaching others through objection handling, and overseeing complex negotiations with clients
- Engaging, executive-level presentation skills with experience sponsoring and leading high-visibility initiatives such as QBRs and ABRs
- Ability to understand each client’s unique health and benefits eco-system and able to consult as a thought partner and advocate for that client
- Strong problem-solving and analytical skills, with the ability to translate customer data from tools such as Salesforce, Gainsight, and Looker into strategic priorities and actionable decisions
- Demonstrated ability to understand complex client business landscapes, guide teams in aligning solutions to customer goals, and influence executive stakeholders
- Enthusiastic about tackling new challenges, building scalable operating models, and creating processes that improve team effectiveness and customer outcomes, with keen attention to detail
- Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, sound judgment, and accountability
- Highly coachable and committed to developing others; receptive to feedback and capable of offering clear, candid feedback to peers, direct reports, and leaders
- Balances humility and confidence in challenging conversations while influencing cross-functional priorities, resolving ambiguity, and advising senior leadership
- Intellectually curious, quick to learn and share new tools, concepts, and best practices, and committed to fostering a culture of continuous improvement
- Deeply passionate about client and account management and committed to building a proactive, accountable, and high-performing team that solves challenges effectively
- Genuine commitment to establishing the company as a trusted advisor by leading the delivery of long-term solutions to complex customer problems
- Aligned with the company’s mission and motivated by the opportunity to improve outcomes across healthcare, benefits, and mental wellness
What the job involves
- As a Vice President, Client Management, you will be a senior leader within the Client Management organization at Modern Health and expected to play a role in the satisfaction and retention of all of Modern Health’s clients
- You will directly manage a team of strategic, enterprise and global client executives that are responsible for caring for our largest clients
- You will also be tasked with driving various initiatives (including value realization and storytelling) across the entire book of Modern Health clients
- Ideal candidates will have significant prior experience managing large-scale client relationships as an individual contributor as well as experience leading teams to deliver exceptional results
- Candidates are highly proficient communicators and have exceptional client skills, with a proven track record of delivering results with Fortune 500 employers
- Commercial and financial acumen with the enterprise market is also a must
- Lead a team of 5-8 high performing client managers / account directors that lead our largest client accounts
- Develop executive relationships with clients in your portfolio in an executive sponsor capacity
- In partnership with the SVP of Client Management, co-lead the deployment of Value Management client methodology to the entire Client Management organization
- Serve as the Client Management representative on a few key functional teams (eg Marketing, Pricing, etc), with the ability to effectively articulate and influence outcomes
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers
- Use your exceptional financial acumen to lead with data and make recommendations for strategic positioning and growth
- Serve as the leader of our growing Global team, helping us continue to refine and evolve that important part of our go-forward strategy
Our take
Work can be stressful, and not everyone has the time or resources to get the support then need. In fact, job burnout is estimated to cost the US around $200B in health-related expenses each year.
Modern Health is a mental wellness platform working to de-stigmatize mental health care by making it available to everyone. And it does so by providing companies with a holistic mental wellbeing solution that can address their employee's individual needs and engage an entire workforce.
The global mental health market is predicted to grow 3.5% annually and be valued at over $500M by 2030. Modern Health is the fastest entirely female-founded company in the US to reach Unicorn status, having raised over $170M in less than two years, bringing its valuation to $1.17B. On top of this, it has partnerships with high-profile celebrities, including tennis player Naomi Osaka. And with over 75,000 users and more than 220 corporate clients, the future sure looks bright for Modern Health.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Feb 2021
$74m
SERIES D
Dec 2020
$51m
SERIES C
Total funding: $167.4m
Company benefits
- Health and wellness: We offer comprehensive medical, dental, and vision coverage plan options.
- Professional development: We offer every employee a professional development stipend and a wellness stipend.
- Family matters: We celebrate all paths to parenthood by offering the fertility benefit Carrot, and 16 weeks parental leave. Additionally, we offer access to Urban Sitter along with a stipend to support child care, pet care, and other household needs.
- Generous paid time off: Time off is important for rejuvenation of mind, body, and spirit. We ensure you have space to take a break, guilt free.
- Financial planning and education: All full-time employees are able to contribute to a 401(k) plan. We also provide financial advising services through Origin.
- Mental health and wellbeing resources: Modern Health employees enjoy full access to our Modern Health platform including 15 therapy sessions and 20 coaching sessions annually.
Company HQ
Financial District, San Francisco, CA
Leadership
Matt Levin
(CEO)Prior to joining Modern Health as CEO in 2025, Matt was the CEO of People2.0. He was also a Visiting Lecturer of Business History at the Northwestern University for over 18 years.
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