Customer success software
201-500 employees
Open for applications
$240-300k
OTE
201-500 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- A Player/Coach
- 10 years of sales experience selling a complex SAAS product
- At least 3 years in a sales leadership role managing direct reports
- Experience working in an early stage company or growth startup
- Proven track record of achieving and exceeding aggressive sales targets both team and individual
What the job involves
- Join the mission to redefine Customer Success for the modern enterprise. Planhat’s AI-native platform is built to power the next generation of post-sales teams
- We define and drive Planhat's GTM strategy & sales process
- We excel at identifying our buyers’ objectives regardless of their role, seniority level, company size, or industry. This means we power the growth not only of Planhat, but of software businesses across the USA and beyond:
- Tailoring our approach for every person, even when leaders at the same company have unique goals and pain points
- Strategic discussions with the C-suite, deep dives into the product, ironing out nitty-gritty details
- Listening and building trust, understanding what success looks like, handling objections, creating the right onboarding plan, and steering the path to a signed contract
- We like to think we’re creating one of the world’s most strategic and exciting business tools. Tens of thousands of users worldwide rely on Planhat daily to manage over 2.6 million customers
- You’ll figure out pathways into billion-dollar industry leaders, helping to power teams towards sustainable post-sales growth
- As one of the first hires in this high-impact unit, you’ll play a pivotal role in shaping and scaling a team that will be central to Planhat’s next phase of growth working closely with a strong leadership team (ex high-growth SaaS backgrounds)
- Success in this mission depends on strong cultural alignment, a fast ramp-up, and close collaboration. We are building a large operation in Boston and you'll work directly with other senior sales leaders
- Role will require building a strong team and in-office presence is vital
Application process
- Applications are considered on a rolling basis
Our take
Although acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. To help with this, Planhat provides a customer platform that lets clients analyse insights regarding their target audience, as well as manage workflows and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a range of solutions, from customisable customer health scores to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022. With this support, the company has focussed on scaling both its commercial and R&D functions, further developing the product and growing the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company HQ
Eastern Malibu, Malibu, CA
Leadership
Niklas Skog
(Co-Founder & Product & Engineering)Previously a Management Consultant at McKinsey & Company, a Product Manager at Meltwater Group, a Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(Co-Founder & CEO)They are a co-founder and Board Member at Jobylon. Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS companies.
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