Director of Client Success, VideoAmp
$165-180k
+ Commissions + Equity
Advertising measurement and optimization
Be an early applicant
Advertising measurement and optimization
501-1000 employees
Be an early applicant
$165-180k
+ Commissions + Equity
501-1000 employees
Company mission
To reinvent how media is bought, sold, and valued, shaping a more efficient advertising ecosystem.
Role
Who you are
- Bachelor’s degree preferred
- 10+ years previous work in relevant Account Management, Client Service or Client Success roles
- 4+ years management experience
- Previous Ad Operations experience and fluency in a programmatic media buying technology/platform a plus
- Digital advertising and/or TV specific background preferred
- Strong work ethic and autonomous initiative; desire to work in a fast-paced, results-driven environment
- Leadership experience within hyper-growth environments; demonstrated ability to make rapid decisions and problem-solve in a hyper-growth environment
- Experience using Salesforce and/or other key Account Management platforms (ChurnZero, Zendesk, Pendo, JIRA, etc.)
- Ability to think critically about both client needs and internal solutions
- Passionate and love what you are doing!
What the job involves
- VideoAmp is looking for an experienced Director, Client Success with expertise in AdTech and TV to manage our post sale Client Success team
- The Sr. Director/Director, Client Success will be focused on leading a team that supports VideoAmp’s post-sale customers
- Our Client Success leaders are passionate about solving customer challenges and have extensive knowledge of tech, data, TV & digital video space
- They have a proven track record of exceeding client expectations and building client relationships for a high-growth AdTech organization
- Manage and monitor ongoing client performance ensuring initiatives and insights are executed properly and according to client expectations
- Foster relationships with clients and vendors through continued learning of VideoAmp's product offerings and key differentiators
- Build and expand the team as needed based on growth
- Assist with the onboarding and training of new hires
- Understand various levels of KPIs and formulate strategies to meet/exceed both client and team goals
- Experience empowering teams and clients to solve problems and grow customer base
- Create a strong vision of Client Service and establish best practices to drive value for our clients
- Provide thought leadership and executive escalation to promote growth initiatives
- Drive and measure value and retention metrics of clients such as volume trends, adoptions, retention/churn, and the health of the relationship
- Assist with the pre/post-sale Sales and Client Success teams and foster an environment of enthusiasm and motivation
- Partner with Client Success leaders to establish best practices for the team to provide best in class customer service and drive value for our clients
- Coach and develop direct reports into top performers in the organization and provide career development guidance
- Partner with Client Success leadership and cross-functional leaders to refine and optimize processes for greater efficiency on the team
- Foster senior-level relationships with key client contacts and inform of VideoAmp's product offerings and key differentiators
Our take
For companies looking for a more advanced and streamlined advertising ecosystem, VideoAmp provides tools to measure, transact with and unify audiences that were previously hard to interact with across the disparate traditional systems of TV, streaming and digital media.
In today's world where digital users are keenly aware of their data being used, sold and analyzed, VideoAmp has shrewdly put user privacy at its forefront. Its suite of data and software solutions allows a view of the audience which powers a more effective value exchange for the whole industry. Audiences no longer have to see irrelevant advertising and companies can bring users the content they want to see without compromising privacy.
The company has raised significant funding, further accelerating its leadership position in optimization solutions for the convergent TV ecosystem. This capital has also allowed VideoAmp to acquire Elsy, a media investment optimization platform. Alongside partnerships with media giants Omnicom Media and NBCUniversal, this is testament to VideoAmp’s growing momentum.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2023
$150m
SERIES G
Oct 2021
$275m
SERIES F
Total funding: $531.6m
Company benefits
- Unlimited paid time off each year
- Company sponsored health, dental and vision benefits for you and your dependents
- Annual vacation and childcare stipends
- Access to state-of-the-art fitness classes and personal trainers to promote your well-being
- Partnership with DoorDash for meal deliveries
- Employee Advisory Groups / Proactive Social Groups
- Pet Funds + Pet Care Savings
- 401k Plan
- Referral Bonus
- Progressive approach to paid parental leave
- Epic personal and professional growth opportunities
Company values
- Create trust
- Do more with less
- Figure it out
- Ship it fast
- Make it fun
- Embrace wellness
- Grow exponentially
- Be a legend
Company HQ
Sawtelle, Los Angeles, CA
Articles
Leadership
Ross McCray
(CEO)They studied at the University of California, Los Angeles, before dropping out to co-found VideoAmp in June 2014.
Share this job
View 13 more jobs at VideoAmp