Customer Success Manager, Kontakt.io

Enterprise

Salary not provided

+ Equity

Salesforce

Senior and Expert level

Remote from US

More information about location

Intelligent orchestration for healthcare operations

Be an early applicant

Intelligent orchestration for healthcare operations

101-200 employees

B2BArtificial IntelligenceManufacturingDeep TechInternet of ThingsMachine LearningSaaSAutomation

Be an early applicant

Salary not provided

+ Equity

Salesforce

Senior and Expert level

Remote from US

More information about location

101-200 employees

B2BArtificial IntelligenceManufacturingDeep TechInternet of ThingsMachine LearningSaaSAutomation

Company mission

To deliver operational predictability maximizing capacity, safety, and decision making to enhance care delivery for patients and caregivers.

Job

Company

Role

Who you are

6+ years of Customer Success experience supporting enterprise healthcare organizations, ideally with SaaS or technology platforms in complex healthcare environments
Self-starter who hits the ground running, operates with a high level of autonomy, and takes ownership of customer relationships and outcomes in a fast-paced, ever-changing growth-stage environment
Strong understanding of healthcare workflows and the full customer lifecycle, including renewals and expansion
Track record of driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms
Executive presence, with the ability to lead strategic conversations with senior leaders and articulate value at the executive level
Strong problem-solving skills and experience using Salesforce or a similar enterprise CRM

What the job involves

The Customer Success Manager, Enterprise Accounts owns the post-deployment success of strategic enterprise healthcare customers.
This role partners closely with clinical, operational, IT, and executive stakeholders to drive adoption, value realization, measurable ROI, renewals, and expansion across Kontakt.io’s platform
Manage a portfolio of strategic Enterprise healthcare customers post-deployment, serving as a trusted long-term partner
Develop and execute outcome-driven success plans aligned to customer goals around safety, asset visibility, operational efficiency, and return on investment (ROI)
Build strong relationships across clinical, operational, IT, and executive stakeholders
Guide customers through post-go-live adoption, optimization, and expansion, ensuring sustained value realization
Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain high customer satisfaction
Partner with Sales and Customer Success leadership to support renewals, expansion, and long-term account growth
Contribute to the ongoing evolution of Kontakt.io’s Enterprise Customer Success practices, with a focus on consistency, scalability, and ROI-driven outcomes
Help establish and refine repeatable processes for adoption, retention, expansion, and value measurement
Translate complex customer data and outcomes into clear ROI narratives, best practices, and playbooks for the broader CS organization
Provide input on processes, tools, and workflows that improve team efficiency and customer impact
Work closely with Sales, Product, Technical Account Services, Hardware Operations, and Marketing to deliver cohesive post-deployment customer experiences
Serve as the voice of the customer, sharing insights that inform product direction, roadmap decisions, and ROI-focused improvements
Collaborate on initiatives that support measurable ROI, adoption, and long-term customer value

Our take

Many organizations, especially hospitals, are under pressure to do more with less. They need to reduce waste, move faster, and make better decisions in real time. So, technologies like IoT, location tracking, and AI are becoming essential because they help teams understand what's actually happening inside buildings instead of relying on assumptions.

Kontakt.io is a technology company helping organizations track people, equipment, and spaces in real time. Using small Bluetooth devices and cloud software, it shows where things are, how they move, and how spaces are used. In healthcare, this can mean finding critical equipment faster, understanding patient flow, and improving the day-to-day operations without adding any more manual work.

The company stands out by turning location data into clear insights using AI, not just basic tracking. And its tools are designed to scale easily and fit into complex environments like hospitals. With strong investor backing and a focus on automation and predictive insights, the company is in a good position for growth as more organizations are looking for smarter, data-driven ways to run their operations.

Steph

Company Specialist at Welcome to the Jungle

Insights

8% employee growth in 12 months

Glassdoor (4.4)

Company

Company HQ

Chelsea, New York, NY

Leadership

Philipp von Gilsa

(Founder & CEO)

Prior to Kontakt.io, Philipp worked in Special Projects at Jumia Group and co-founded zweitausendvier where he served as the Head of Sales for 4 years.

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