Client Partner, Soar With Us

• DTC/ecommerce growth experience. You've worked on ecommerce brands and understand what really drives their growth, including unit economics, acquisition, retention and margin
• A paid media or growth strategy background. You understand what drives performance, not just how to report on it. You don't need to be in-platform today, but you should be able to interpret the data and turn it into strategy
• Commercial ownership. You've been measured on a number, such as P&L, revenue or retention, and you've owned it
• Team leadership. You've line-managed and developed a team, and you've held them to a high standard
• Presence. You're comfortable as the senior agency voice in front of founders and client leadership. You can command a room, structure an argument clearly and hold your ground
• Difficult conversations. You've had a tough commercial conversation with a client and the relationship survived it
• Experience building forecasting, retention or NPS mechanisms, not just reporting on them

Desirable

• Own the commercial and strategic relationship for a pod of DTC client accounts, translating growth and paid social performance into client-facing strategy
• Reports to: Director of Growth
• You'll work alongside high-performing growth marketers, creative strategists and paid media specialists, inside a structure built for the people who carry the client relationship
• We're in the middle of a structural change to how we deliver. Pods are replacing project teams, and account leadership is becoming a commercial discipline. The Business Director is the role that brings that standard to life inside the pod
• You're the commercial and strategic lead for your pod. You're the person who connects what's happening in a client's paid media to what's happening in their business. When a founder wants a point of view rather than a status update, you're the one they call
• You should be able to sit down with a founder and talk credibly about their P&L, their funnel and their growth ceiling. Then you should be able to tell them what to do about it
• This role suits someone who has come up through paid media or growth strategy, ideally paid social and/or paid search, and now wants to own the client relationship and the commercial number rather than just the channel. Your day-to-day is leadership: the P&L, the relationship and the team
• You set the client agenda. You lead QBRs and strategic conversations. You don't just facilitate them
• You challenge founders constructively when the data says they're heading the wrong way
• You make the difficult calls on priorities, direction and where investment goes across your accounts
• You hold the specialist teams to account. You get the right information out of paid, creative and analytics, and you make sure the work meets the bar
• You find the problem first. You'll be the one to spot the performance dip, the missed opportunity or the risk to the account, and you'll come to the client with a plan, not an apology
• What you'll own
• The commercial performance of your pod, including MRR target, retention and multi-service adoption
• The strategic relationship on your top-tier (Gold) accounts, including QBRs and commercial reviews
• Turning paid media performance into a clear growth narrative that clients trust and act on
• Spotting expansion and growth opportunities and turning them into a commercial plan
• The difficult conversations about fee changes, scope and performance accountability, handled so the relationship comes out stronger
• Leading, coaching and developing your account team, and quality-checking their output against the agency playbook
• Operational excellence across the pod. You'll work within our delivery operations, influence and improve them, and make sure the operation behind each account supports profitable growth