Client Success Director, Soar With Us

• A growth strategy or paid social/paid media background — you understand what drives performance, not just how to report on it
• Account leadership experience — you've owned a client relationship commercially, not just delivered against a brief
• P&L ownership — you've had a commercial number you were measured on
• You've held a difficult commercial conversation and the relationship survived it
• Comfortable in front of client leadership as the senior agency voice

Desirable

• Own the commercial and strategic relationship for a pod of DTC client accounts, translating growth and paid social performance into client-facing strategy
• Reports to: Director of Growth
• We work in an environment of high-performing growth marketers, creative strategists, paid search specialists, and account leaders inside a structure built specifically for the operators who carry the relationship
• We are in the middle of a structural transformation of how we deliver. Pods replace project teams and account leadership becomes a commercial discipline. We are building a Client Services function that helps us continue to deliver on our mission – and the Account Director is the role that brings the standard to life inside the pod
• You're the commercial and strategic lead on your pod — the person who connects what's happening in a client's paid media performance to what's happening in their business, and the senior voice clients call when they want a point of view, not just a status update
• This role suits someone who's come up through growth strategy or paid social/paid media, and now wants to own the client relationship and commercial number rather than just the channel. You'll bring a strategist's read on performance to the table, but your day-to-day is account leadership: the P&L, the relationship, the team
• The commercial performance of your pod — MRR target, retention, multi-service adoption
• The strategic relationship on your top-tier (Gold) accounts, including QBRs and commercial reviews
• Translating paid social/paid media performance into a clear growth narrative clients trust
• Spotting expansion and growth opportunities before the client does, and turning them into a plan
• The difficult commercial conversations — fee changes, scope, performance accountability — handled so the relationship comes out stronger
• Coaching and quality-checking the account team's output against the agency playbook