Senior Solution Engineer, Infobip
$107-140k
This role is also eligible for quarterly discretionary bonus + ESOP
Global communications platform for businesses & developers
Be an early applicant
Global communications platform for businesses & developers
1001+ employees
Be an early applicant
$107-140k
This role is also eligible for quarterly discretionary bonus + ESOP
1001+ employees
Company mission
To provide accessible, innovative global communication technology that creates seamless interactions between businesses and people across the globe.
Role
Who you are
- 6+ years of experience in technical pre‑sales, solution engineering, system integration, or similar roles
- Proven expertise designing complex, scalable technical architectures in CPaaS/SaaS environments
- Experience with Voice products is highly valued
- Strong background in Telecommunications, APIs, messaging, or customer engagement platforms
- Advanced experience configuring and integrating solutions via REST APIs, SFTP, and other integration patterns
- Demonstrated ability to lead complex opportunities end‑to‑end with autonomy
- Excellent communication, storytelling, and customer‑facing skills
- Hands‑on experience conducting demos, POCs, discovery sessions, and technical deep‑dives
- Strong project management capabilities: planning, risk mitigation, delivery execution
- Ability to mentor team members and uplift technical standards within the team
- Proactive, creative problem‑solver who challenges assumptions and identifies new use cases
- Comfortable influencing senior stakeholders and navigating high‑visibility engagements
What the job involves
- As a Senior Solution Engineer, you play a key role in creating exceptional customer experiences through high‑impact solution design, delivery, and innovation. You’ll work on some of the region’s most complex and strategic customer engagements, owning opportunities end‑to‑end—from discovery and architecture to integration and go‑live
- You act as a technical leader, trusted advisor, and “go‑to” expert in the region, collaborating with internal teams across Sales, Product, Engineering, and Delivery. As a Senior, you also mentor and uplift other team members while contributing to best practices and technical excellence across the organization
- Your mission is to drive value, reduce complexity, and create scalable, future‑proof solutions that help our customers achieve—and exceed—their business goals
- Help customers and partners understand the value of Infobip’s solutions and services
- Deeply understand customer businesses and map their needs to the right Infobip solutions and products
- Advise customers on industry best practices to improve business outcomes
- Continuously identify and design new, innovative solutions tailored to customer needs
- Collect detailed technical requirements and design complex architectures and integration plans
- Handle technical and security questionnaires with clarity and accuracy
- Lead captivating demos and Proofs of Concept (POCs) for high‑profile customers
- Conduct scoping exercises, effort estimations, and guide commercial teams with technical input
- Deliver comprehensive, precise technical documentation for internal and external audiences
- Configure and customize complex Infobip solutions to meet customer business and technical requirements
- Ensure all projects are delivered on time, within scope and budget, consistently exceeding expectations
- Lead consulting and solution enablement sessions; document discussions with high‑quality minutes
- Create conversational workflows and strategies (natural dialog flows, wireframes, templates) for Answers and other Infobip products
- Provide hands‑on technical leadership during integrations, deployments, and troubleshooting
- Document solutions and share best practices within the department (e.g., through Communities of Practice)
- Maintain deep awareness of market feature needs and provide input to influence product roadmaps
- Mentor junior and mid‑level team members, guiding their technical and professional growth
- Stay current on Infobip’s product portfolio, both technically and commercially, including updates, new features, and competitive trends
- Act as the regional technical expert, supporting cross‑functional teams on complex opportunities
Our take
The increasingly digital nature of business means there are new customer touchpoints where companies can analyse user interactions with precision. Infobip helps companies take on this gargantuan task with a global cloud communications platform.
The platform allows users to build connected experiences across all stages of the customer journey at scale. Infobib prides itself on its ability to help partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way.
The biggest challenge for the company will be continuing to ensure that its comprehensive suite of products provides a more attractive option than a raft of specialised startups taking on individual challenges. If it can do so, we expect Infobib to remain a strong player in this market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (1 round)
Jul 2020
$200m
SERIES A
Total funding: $200m
Company benefits
- Maternity & Paternity Leave
- Work from home opportunities
- Health insurance
- Employee stock option plan
Company HQ
City of London, London, UK
Leadership
Izabel Jelenic
(CTO)Previously Delphi Developer at Pazinka Optima for 1 year and Oracle Developer at Uljanik IRI for 2 years.
Silvio Kutic
(CEO)Studied Engineering at University of Zagreb.
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