Strategic Account Manager, Mozilla
Firefox Enterprise
+ Performance-based bonus plans + Equity
Internet software for people, not profit
Open for applications
Internet software for people, not profit
1001+ employees
Open for applications
+ Performance-based bonus plans + Equity
1001+ employees
Company mission
To ensure the internet remains open and accessible.
Role
Who you are
- Significant experience in enterprise SaaS, infrastructure, security, or platform account management, sales, customer support or other customer facing roles
- Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization
- Proven track record of supporting customer renewals, retention, and revenue growth
- Strong written and verbal communication skills in English and French
- Must be willing and able to travel within France as needed for the role, with a preference for candidates located in the Paris metro area
- Must be willing and able to occasionally accommodate collaboration and meetings aligned with U.S. business hours
- Negotiation and influence skills to support renewals, expansions, and customer advocacy
- Commitment to our values:
- Welcoming differences
- Being relationship-minded
- Practicing responsible participation
- Having grit
What the job involves
- Firefox Enterprise is a new team within Mozilla that is addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure. We’re now seeking a Strategic Account Manager, Firefox Enterprise to help grow Firefox Enterprise in France. This is a high-impact enterprise sales role for someone who is excited to build deep relationships with customers and help them achieve success using Firefox Enterprise
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong, long-term client relationships
- Understand our customer goals, challenges, and business needs
- Drive Firefox Enterprise adoption, engagement, and overall satisfaction across the account
- Manage renewals and proactively address retention risks
- Coordinate with internal teams (Sales, Support, Product, Solution Engineering) to deliver a seamless customer experience
- Identify and pursue expansion opportunities within existing accounts, including additional seats, upgraded tiers, or new use cases
- Track account health, usage, and performance metrics, including forecast reports on retention, renewal and expansion
- Conduct regular check-ins, business reviews, and success planning with customers
- Resolve issues and escalate when necessary to ensure timely resolution
Our take
Mozilla develops a range of free and open-source software, with its most familiar product being Firefox. Operated with a mission-driven, not-for-profit ethos, Mozilla champions online privacy, open standards and user-choice.
Beyond Firefox, Mozilla has focused on privacy forward offerings such as Mozilla VPN, which allows users to browse securely without being tracked. The company has also streamlined its product portfolio to concentrate on initiatives that align closely with its core mission, ensuring resources are dedicated to improving user experiences while fostering safer, more open digital environments.
Alongside this, its impact extends into the developer and tech community, having played a pivotal role in the creation of Rust, a systems programming language celebrated for its speed and efficiency. With a loyal user base, ongoing innovation, and a clear commitment to privacy and open-source principles, Mozilla remains an influential player in the technology landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2018
$1.2m
GRANT
Jan 2005
$0.3m
ANGEL
Total funding: $3.5m
Company benefits
- Health and wellness: Mozilla covers medical, dental and vision plan premiums at 100% for U.S. and Canadian employees. Our offerings give you the options you need to manage your health — and your family’s — the way you want.
- Mental health: Mental health is as important as our physical health. That’s why Mozilla’s health benefits include therapy and coaching sessions to make sure our people have access to the care they need.
- Time away: With all of life’s demands, time away from work to disconnect and recharge is essential. In addition to country-specific holidays (12 in the U.S. and Canada), vacation and sick time start accruing right away (specifics vary by country). Everyone also takes a pause together on quarterly all-company wellness days, plus you get to celebrate the most personal holiday of all: your birthday.
- Parental leave: While Mozilla’s parental leave policies vary globally, our U.S. and Canadian-based employees can look forward to 26 weeks of paid leave for childbearing parents and 12 weeks of paid leave for non-childbearing parents.
- Financial: Mozilla is a private company, so our compensation isn’t tied to stock options or equity plans. Instead, we offer generous, performance-based bonus plans to all regular employees to underscore that we share in our success as one team. As for retirement savings for US and Canadian employees, Mozilla contributes a percentage of your eligible base salary each year to the 401(k) Plan/RRSP (regardless of whether you contribute or not), with 100% vesting.
- Learning and development: We’re big believers in learning by doing, and we also want to invest in your education and development beyond your role. Every employee is eligible for an annual professional development budget. Mozillians can put it toward technical or management training, certifications, conferences and more.
- Help when you need it: Life is full of surprises; that’s why it’s important to be prepared. Mozilla provides Life/AD&D and Short and Long Term Disability insurance (offerings may vary by locale) to ensure that you and your family will have a safety net in place should you ever need it.
- Plus a bit more: A few other benefits include a quarterly wellbeing stipend (to use on those things just for you), an employee referral bonus, internet reimbursement if you’re remote, and a budget for office essentials to make working remotely ergonomically comfortable.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Laura Chambers
(Board of Directors & Founder)Former CEO of the company. Previously CEO and President at Willow Innovation, Director at Patelco Credit Union, and GM of Core Hosts and Community at Airbnb.
Anthony Enzor-DeMeo
(CEO)Formally General Manager of Firefox, CTPO at Roofstock, CPO at Better.com, GM at Wayfair and Product Lead at Dealer.com.
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