Staff Product Manager, Crusoe Energy Systems

• Infrastructure Leadership: 10+ years of experience in cloud and computing technology, including 4+ years in product management focused on infrastructure or platform products, with a track record of leading complex, cross-functional initiatives through ambiguity
• Hardware Depth: Direct experience at the hardware and firmware level, you don't need to be an engineer, but you need to have worked at that layer
• Process Orientation: A demonstrated ability to design and formalize operational processes (support workflows, ticketing, incident handling) for a technical product
• Deep Compute & Operational Expertise: Comprehensive knowledge of server hardware, bare metal provisioning, distributed systems, networking, and large-scale fleet operations
• Strategic Decision Making: Proven ability to navigate ambiguous, ill-defined problem spaces and drive long-term vision while balancing technical constraints and business outcomes
• Communication Mastery: The ability to articulate deep technical complexity to executive audiences and translate business goals into clear product direction

Desirable

• As the Staff Product Manager for Bare Metal, you'll own the strategy and outcomes for a brand-new initiative at Crusoe: our bare metal offering, giving AI-native companies direct GPU and CPU access to power the world's most demanding training and inference workloads
• This is a role at the intersection of hardware and software, spanning compute, networking, observability, and management
• You will be defining the problem space as much as solving it
• You should be genuinely comfortable operating in ambiguity, though you won't be doing it alone: you'll have support from senior leadership to help clean up open questions as the initiative takes shape
• This role blends Product Management, Solutions Architecture and Process Design
• You will need technical depth spanning across the hardware, firmware and operating system layers (eg BMC — Baseboard Management Controller, secure boot) as well as the process rigor to design how the product behaves operationally
• Roadmap Ownership: Drive the vision for bare metal compute, encompassing GPU/CPU offerings, rapid provisioning systems, and full lifecycle management
• Process & Operational Design: Define the end-to-end customer experience when something goes wrong — the ticketing workflow, escalation paths, and process behind it — in close partnership with Infrastructure Operations and Customer Support
• Outcome Management: Ensure tight alignment between hardware and software layers to deliver a differentiated bare metal experience
• Cross-Functional Leadership: Lead initiatives across engineering and infra-ops to deliver provisioning, enhanced observability, and customer self-service capabilities
• Customer & Market Synthesis: Partner with Sales and GTM teams to transform customer feedback into roadmap priorities, ensuring deep product-market fit
• Executive Representation: Represent the bare metal strategy to partners and internal executives, framing technical infrastructure decisions within a clear business context and treating this portfolio like a business you're accountable for