Admissions Inquiry Representative, Equip Health
Part Time
$24 per hour
Virtual treatment program for eating disorders
Be an early applicant
Virtual treatment program for eating disorders
501-1000 employees
Be an early applicant
$24 per hour
501-1000 employees
Company mission
To provide eating disorder treatment that works to everyone who needs it.
Role
Who you are
- The right person will have strong organizational skills, multitasking abilities, and customer service and sales skills. The ideal candidate is also comfortable working in a fast-paced startup environment, solving problems independently, and comfortable with ambiguity as data systems and processes are still being shaped
- 2+ years of experience as a call center representative, customer service. representative, and/or patient scheduling
- Experience with fast-paced, high volume inbound call management
- Strong skills in communication and collaboration with diverse teams
- Organized and results-driven
- Comfortable in a fast-paced environment, subject to rapid change and innovation
- This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed
What the job involves
- Employment Type: Part-time (20 hours per week)
- Fixed Working Hours: Monday through Friday, 4:00 PM – 8:00 PM EST (must be available during these exact hours to support coverage)
- The Admissions Inquiry Representative I (AIR I) is responsible for managing inbound patient inquiries via phone call, email, or other forms of communication. The AIR I will also provide program information, discuss insurance and finances, and hand off interested families to the Specialist. In addition, the AIR I will document calls
- Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referrents
- Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments
- Collect patient information and input data points into various platforms and systems
- Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact
- Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion
- Overcome initial barriers and encourage interested families/patients to move forward with the admissions process
- Perform other duties as assigned
Our take
Eating disorders are common in the United States. Roughly 9% of the population, or 28.8 million people, will have an eating disorder in their lifetime. However, long waiting lists and one-size-fits-all approaches that usually do not involve the patient's support network lead to many people suffering without the help they need.
Equip Health provides virtual treatment programs for people with eating disorders, leading treatments with virtual five-person care teams consisting of a therapist, physician, peer mentor, family mentor and dietitian. The family mentor represents the company's Family Based Treatment method, which is designed to empower families to help loved ones overcome their eating disorders.
By holding all sessions virtually and including the family of the patient in their recovery, the company can increase accessibility to eating disorder treatment, reduce its cost, and help more people recover. The value of this proposition has seen Equip Health raise substantial funding, the latest of which is being channelled into growing the team to meet rising demand and expanding access through partnerships.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2025
$46.7m
LATE VC
Apr 2024
$35m
SERIES C
Total funding: $156.4m
Company benefits
- Work in ways that work for you - Flexible PTO & work hours
- Work from home – or close to it - Co-working space stipends
- Comfortably WFH - Home office tech stipend
- Take care of yourself and your most important people - 12 weeks of paid parental leave, short term & long-term disability
- Healthcare and more - Medical, Vision, Dental, HSA & FSA
- We invest in you - 401k program starting day 1
- Open feedback in every direction - Regular coffee with co-founders and ongoing 360 feedback
Company HQ
Carlsbad, CA
Leadership
Kristina Saffran
(Co-Founder & CEO)Co-founder and CEO of Project HEAL: Help to Eat, Accept and Live, from 2008 to 2019. Was also a Mental Health Advisory Board Member for Verily Life Sciences for 2 years.
Erin Parks, Ph.D
(Co-Founder & Chief Clinical Officer)Experience as Manager of the Pediatric Clinic for Eating Disorders at UC San Diego Health, where they are an Assistant Professor. Also Founding Operator of the Coalition Network.
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