Mid Market Customer Success Manager, Seso
More information about location
Workforce platform focusing on the agricultural industry
Open for applications
Workforce platform focusing on the agricultural industry
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To build the premier platform for agribusiness to hire and manage their workforce and improve the lives of agricultural workers.
Role
Who you are
- At least 2 years experience in Customer Success, Account Management, or a similar customer-facing role managing a portfolio of customers
- Demonstrated renewal and retention ownership in a recurring revenue environment
- Strong written and verbal communication, including leading customer calls and managing expectations
- Strong operational and technical aptitude. Able to learn software quickly and troubleshoot basics
- Comfort using data to prioritize work and assess customer health
- Proficient in both English and Spanish
- Ability to travel up to 15% of the time
Desirable
- Familiarity with H-2A timelines, compliance requirements, or operations-heavy industries
What the job involves
- Seso is hiring a Mid Market Customer Success Manager (CSM 2) to own a book of mid-market customers and drive retention, adoption, and renewals. This role is highly cross-functional and requires strong customer communication, operational rigor, and comfort navigating complex, time-sensitive workflows
- Own a book predominantly comprised of mid-market customers
- Run structured onboarding and ongoing success plans to drive adoption and outcomes
- Manage inbound customer requests and issues. Triage quickly and coordinate resolution with internal teams
- Proactively engage customers to prevent issues, improve product usage, and reduce churn risk
- Build and maintain relationships with key customer stakeholders
- Drive renewals for customers in your book, including risk identification, save plans, and renewal execution
- Identify and support expansion opportunities in partnership with Sales
- Act as a customer advocate internally. Share clear context and feedback with Product and Operations partners
- Maintain excellent data hygiene across Seso systems, including accurate notes, health signals, and next steps
- Proactively monitor customer health metrics and implement retention strategies
- Serve as an escalation point for complex customer issues. Lead cross-functional action plans to resolution
- Model strong judgment, customer-first communication, and solution-oriented problem solving
- Informally mentor other CSMs by sharing best practices and helping unblock tricky situations
Our take
Sweeping changes to migration policy have created a dramatic labor shortage in the US agriculture industry. This has had significant knock-on effects on farmers, the communities they support, and the economy as a whole. Seso is setting out to help solve this problem with its innovative agricultural workforce platform.
Seso was founded by two former analysts who turned their expertise towards the underserved agricultural industry. Working to address labor shortages, Seso is streamlining the H-2A visa process for workers, giving farms access to a large network of legal migrant workers. The company is looking to develop and deploy more services for the workers themselves, as well as for their employers. This will create an impressively wide range of revenue lines for Seso moving forward.
With pressures on producers continuing to mount, demand for solutions like Seso's is likely to grow in the next decade. The company is well-positioned to take advantage of this trend, but it faces significant competition from larger H-2A worker program providers. As such, diversification will be key to Seso's continued survival.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$26m
SERIES B
Apr 2022
$25m
SERIES A
Total funding: $55.5m
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Michael Guirguis
(Co-Founder & CEO)Previously worked as a Senior Associate at McKinsey, and was VP of Operations at Yup.com. Is currently a Fellow at Stanford Law School CodeX.
Share this job