Platform Support Specialist, Cboe
+ Discounted Employee Stock Purchase Plan
Market infrastructure and tradable product provider
Open for applications
Market infrastructure and tradable product provider
1001+ employees
Open for applications
+ Discounted Employee Stock Purchase Plan
1001+ employees
Company mission
To build a trusted, inclusive global marketplace that enables people to pursue a sustainable financial future.
Role
Who you are
- The equivalent of a bachelor’s degree or higher
- Two to five years in a securities related or technical support position
- Knowledge of financial market equity and derivatives products
- Experience monitoring and supporting production, mission-critical market data systems
- Familiarity with the FIX protocol and a strong understanding of order lifecycle workflows
- Proficiency with Linux and Windows, and general comfort with SQL
- The judgement to know when to decide and when to escalate
- A willingness to use AI tooling to work faster, paired with the judgement to verify every output before it reaches a customer or a production system
Desirable
- A track record of taking a recurring incident and removing its root cause for good
- Fluency with the AI assistant of your choice, used to remove repetitive work rather than just to answer questions
- Version control and Git workflows for operational scripts and tooling
- Experience with market data dissemination platforms, and knowledge of market data delivery including multicast transmission
- A working knowledge of network and data centre terminology as it relates to customer connectivity and onboarding
- Scripting or programming experience, e.g., SQL, C#, Java or Python
- Experience mentoring or coaching less experienced colleagues
What the job involves
- You will join the Product and Platform Support teams covering the Cboe Data Vantage suite. The role requires working in several UK public holidays, with time off in lieu
- Investigation and incident ownership
- Leading the investigation of complex platform issues through log analysis, data validation, API and FIX behaviour analysis, and SQL and UNIX based diagnostics
- Owning escalated cases through to resolution, and distinguishing customer misuse from platform defect
- Coordinating incident management across teams and conducting post-incident review, driving severity classification and tracking the resulting actions to closure
- Participating in P1, P2 and Code Red events, and leading them when Tier 3 cover is not available. Customer and product support
- Handling advanced customer conversations and validating the accuracy of customer-facing explanations before they are sent
- Supporting Data Vantage business teams with data and order type behaviour requests and assisting third party clients with configuration and troubleshooting
- Supporting Data Vantage product management, and a defined set of legal, regulatory and compliance duties
- Data mining and research using SQL, a UNIX shell and Cboe proprietary tools. Platform health and enablement
- Daily system startup, shutdown and health checks across production, certification and disaster recovery; monitoring dashboards, alerts, scheduled jobs and database health
- Creating and maintaining runbooks, job aids and technical procedures, and drafting technical notices and specification updates
- Mentoring Tier 1 through shadowing, case walkthroughs and knowledge transfer sessions
Salary benchmarks
Our take
Cboe provides market infrastructure and tradable products, including options, offering trading, clearing and investment solutions to market participants globally. Promising to operate an inclusive and trusted marketplace, its services ultimately enable participants to access a sustainable financial future.
The company is truly global, offering solutions across North America, Europe and Asia Pacific, and meeting the specific needs of its customers from where they are based. Its reach is echoed in the creation or acquisition of entirely new markets and market models, many of which served as the first of their kind, and hence have grown to become some of the largest, most relied upon out there.
Cboe intends to build upon the momentum that it continues to snowball year-on-year, growing its presence across North America whilst refining its latest innovations. For its participants, it will find new ways to enhance the overall equities markets while improving the customer experience on its platforms.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
West Loop Gate, Chicago, IL
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