Associate Technical Writer, ServiceTitan
Aspire
$54-78k
+ Bonus + Equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$54-78k
+ Bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 2-4 year(s) of enterprise-level technical writing experience
- User-centric SaaS/software documentation experience
- Fluent written and verbal communication skills in English
- Experience with video content creation
- Bachelor's degree in English, Communications, or related field
- Experience in writing clear and concise user documentation that is appropriate for the intended audience
- Demonstrated working knowledge of training techniques and best practices for onboarding or adopting new technologies
- Strong research and information gathering skills
- Experience with agile development methodologies and fast delivery
- Ability to read, write, and compile technical documents including feature descriptions, customer use cases, and release notes using industry best practices
- Good planning, interpersonal, negotiation, and communication (verbal and written) skills
- Ability to multi-task with multiple deadlines and/or milestone requirements
- Strong attention to detail and commitment to quality, including proofreading, copy editing and maintaining design consistency
- Energetic and able to work in a highly dynamic environment
What the job involves
- As an Associate Technical Writer, you will be a member of the product management team.
- Reporting to the Technical Writing Manager, the Associate Technical Writer should bring their passion and best practices to our fast-growing, innovative B2B2C software company.
- This position engages users with the goals of driving feature activation and adoption using eye-level tone and creative content such as gifs, videos, or flowcharts
- Work closely with R&D project teams, Support teams, and other stakeholders to create and maintain high-quality documentation
- Prepare, edit, and publish product documentation for product releases including user guides, release notes, knowledge base articles, and other resources
- Ensure maintenance of release notes and drafted at one common repository for internal purposes
- Understand technical details of projects and identify audiences for content and anticipate the questions, problems and needs that the content should address
- Determine the clearest and most logical way to present complex information and instructions for greatest reader comprehension
- Meet document project milestones in a timely manner and proactively engages with the project team to advocate for documentation best practices
- Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
- Keep up to date on changes of our offerings, customer use cases, and support issues
- Review and edit documentation created by peers for clarity, grammar, adherence to template, and conformity
- Work with the product and design teams to conceptualize and design the image content such as video how-tos, gifs, flow charts that are required for the documentation
- Manage relationships with functional teams to develop content that drives user engagement and decreases support tickets and addresses complex problems through content
- Manage Pendo projects for guides, walkthroughs and tagging to promote activation and adoption of existing and new features
- Build Pendo reports and provide insights to R&D and Design teams on feature activation and adoption
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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