Growth Operations Manager, Capi
+ Equity
More information about location
3 days a week in office
Overseas payments for African importers
Be an early applicant
Overseas payments for African importers
21-100 employees
Be an early applicant
+ Equity
More information about location
3 days a week in office
21-100 employees
Company mission
To give businesses in Africa the same price and speed as businesses expect in the US and Europe.
Role
Who you are
- 7+ years in Growth Ops, Rev Ops, Sales Ops, BizOps, or similar in an high-growth startup
- Strong analytical mindset — comfortable using Excel/Google Sheets, BI tools, or SQL to dig into customer and performance data
- Experience with growth experimentation frameworks (A/B testing, cohort tracking, etc.)
- Experience working in fast-paced, ambiguous environments with lots of iteration and learning
- A natural systems-thinker — able to zoom out and design for scale while still being detail-oriented
- Fluency in English and French — we currently operate in Francophone Africa where English is not commonly spoken but company language is English
Desirable
- Background in B2B fintech, payments
- Experience setting up a CRM (HubSpot preferred), including automations, reporting, and training teams on usage
- Experience working in or with African markets, and understand the nuances of doing business across the region
- Experience designing or managing incentive structures for sales or channel partners
What the job involves
- As Growth Operations Manager, you’ll be the operational engine behind our growth team — setting up and scaling the systems, tools, and insights that help us acquire and retain customers more effectively
- This is a high-impact, builder role where you’ll work across our acquisition channels to help us test, learn, and scale our growth model
- You'll report to the Head of Growth and work closely with country GMs and product to ensure we’re running experiments effectively, tracking the right metrics, and continuously improving how we bring customers on board and retain them. Your work will lay the foundation for how we scale
- Design and implement experimentation infrastructure for our acquisition channels, including CRM flows, lead management, and attribution tracking
- Own our CRM (HubSpot): Build and maintain workflows, pipelines, and automation to support fast, efficient customer acquisition and activation
- Build dashboards and reporting to track acquisition performance by channel, region, and customer type — bringing visibility to what’s working and what’s not
- Work with GMs and growth team to analyze data, surface insights, and suggest tests to improve conversion, activation, and retention
- Develop playbooks, tools, and resources to help teams run acquisition and retention more effectively and consistently
- Coordinate with Product, Ops, and Customer Success to improve handoffs, engagement, and feedback loops
- Support incentive design to align with growth objectives
- Be the connective tissue between growth, sales, product, and ops—helping us stay aligned
Application process
- Deadline to Apply: 30 May 2025 at 00:00 BST
- Ideal start date: June 2025 (we’re flexible if you have a notice period)
Our take
In Africa, goods importers pay as much as 10% to settle their invoices - and wait weeks for the payment to arrive. Capi is setting out to combat this, with its international payments platform built specifically for importers in Africa.
Through the platform, users can pay suppliers in EUR, UDS or GBP. All at competitive rates and with settlement in just 24 hours. This is a significant improvement to the present situation, which makes Capi stand out almost by default.
With strong support from investors, Capi is in a good position to broaden its impact in the future - as it strives towards a future where African companies have the same quality of payments as in the US and Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Challenging work
"Capi is trying to solve a massive challenge in financial services by supporting African SMEs paying their suppliers, therefore the work is always..."
Funding (1 round)
Feb 2025
$19.6m
SERIES A
Total funding: $19.6m
Company benefits
- Paid time off (20-25 days depending on market)
- 4 weeks of work from anywhere in the world
- Hardware provided (MacBook)
- Pension Scheme — 3% employer contribution on entire salary (not just pensionable earnings)
- Private health and medical insurance 🇬🇧
- WeWork Office - near Old Street (includes pass, free coffee/beer, amenities and kitchen facilities) 🇬🇧
- Regular company socials and team lunches 🇬🇧
Company HQ
Westminster, London, UK
Leadership
Mitch R.
(Co-Founder & CEO)Venture Partner at Pioneer Fund, former COO/CFO/GC at Taptap Send, and was Regional Director and Evaluation Lead at GiveDirectly.
Phil Efstathiou
(Founding Engineer)Also Founder at Osma, co-founded and was CTO at Alva and was a Software Engineer at Babylon Health and Thriva Health.
Scott Liddle
(Co-Founder)Previously Head of Markets (CRO & CMO) at Taptap Send, Founder at SpareHand and Director of Policy at Rory for London.
Tom Watson
(Co-Founder & CTO)Co-founder and CTO at Capi Money (YC S23). On the side I am the Co-founder, MD and Developer at P4SD. A 2019 Forbes 30 under 30 for Europe in Technology. Previously co-founder and CTO of Hubble.
People progressing
Previously with ReD Associates, and then Central Growth Lead at Taptap Send; promoted from Commercial Lead to Head of Growth at Capi.
Diversity, Equity & Inclusion at Capi
Emily Richie (Talent Lead)
- The Capi Money Group (“Capi”) is committed to the principle of equality of opportunity and diversity and recognises that employees, contractors or customers should not experience discrimination on any grounds. To promote equality and diversity in the organisation Capi commits to encourage equality, diversity and inclusion in the workplace. We are dedicated to an environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. We are working hard to create a diverse and inclusive working environment at Capi. Capi is dedicated to conducting its business with the utmost commitment to ethics and the highest standards of integrity. We currently have team members from 12 different nationalities, with a team that is currently 60% male and 40% female identifying, with a goal to be 50/50 in the next 12-18 months.
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