Key Account Manager, Addison Lee

£45k

OTE Bonus 60/40 split

Junior and Mid level

London

Office located in Paddington, London

Taxis, couriers & chauffeurs

Be an early applicant

Taxis, couriers & chauffeurs

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Be an early applicant

£45k

OTE Bonus 60/40 split

Junior and Mid level

London

Office located in Paddington, London

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Company mission

To disrupt and revolutionise the industry, by allying the latest technologies with traditional customer service values.

Job

Company

Role

Who you are

Proven experience in Key Account Management, Strategic Account Management or B2B Sales
Strong commercial awareness and negotiation skills
Track record of growing customer revenue and retention
Exceptional stakeholder management capabilities
Commercial and analytical mindset, with the ability to use data to drive decisions
Excellent communication and presentation skills
Self-motivated, proactive and growth-oriented approach

What the job involves

We have an exciting opportunity for a Key Account Manager to join the team. This is far more than account management. You will take ownership of a portfolio of strategically important customers, developing trusted relationships, identifying opportunities for growth and creating long-term value for both customers and Addison Lee
Own and develop a portfolio of strategic corporate accounts
Deliver retention, growth and profitability targets
Build relationships with key stakeholders
Create and execute strategic account plans
Identify, cross-sell, upsell and new business opportunities
Lead commercial reviews, contract renewals and negotiations
Use customer insights and performance data to make recommendations
Act as the voice of the customer internally
Work cross-functionally to deliver exceptional client outcomes
This role reports to Sales Manager – Key Accounts

Salary benchmarks

Our take

Addison Lee, founded in 1975, is London’s largest private hire company today, providing car and courier services for individuals and businesses.

The company’s main competition these days are ride-hailing firms such as Uber, but Addison Lee hopes to stand out with its practiced professional customer service. Though mainly serving London, the company also offers managed services in New York and across the US.

Addison Lee serves a large portion of the FTSE 100, operates thousands of vehicles, and provides up to 30,000 rides a day in London alone. The company also made the jump to a fully electric fleet in 2023, acquiring low-carbon taxi fleet Green Tomato Cars. In 2024, it was itself acquired by ComfortDelGro, a multinational transport group, with plans to expand services into Liverpool, the Wirral, Chester and Aberdeen through integration with CityFleet Network.

More recently, Addison Lee has strengthened its position in the corporate travel market through an expanded partnership with Your Travel Corporate (YTC), providing integrated ground transport services including airport transfers, executive vehicles, and chauffeur services. This collaboration extends across the UK and its global network in over 90 countries, reinforcing the company's focus on delivering end-to-end solutions for business clients.