Senior Technical Program Manager, Glean
Infrastructure
$198-235.5k
4 days a week in office (Palo Alto, CA)
Enterprise search and knowledge management
Open for applications
Enterprise search and knowledge management
201-500 employees
Open for applications
$198-235.5k
4 days a week in office (Palo Alto, CA)
201-500 employees
Company mission
To bring people the knowledge they need to make a difference in the world.
Role
Who you are
- BS/MS in Computer Science, Engineering, or a related technical field
- 8-10+ years of experience in technical program management, infrastructure, or SRE, with at least 3-5 years managing infra or platform-scale programs
- Proven success delivering cross-functional infrastructure programs in B2B or enterprise environments where scalability, uptime, and performance are critical
- Experience working closely with Infra, SRE, and ML/AI teams on distributed systems or data infrastructure
- Strong understanding of cloud infrastructure (AWS, GCP, or Azure) including compute, networking, storage, and orchestration systems
- Understanding of data pipelines, ML training workflows, and LLM runtime infrastructure is a plus
- Ability to structure complex multi-quarter infrastructure programs with clear milestones and measurable impact
- Strong written and verbal communication and ability to manage through ambiguity, anticipate scaling challenges, and align teams across priorities
- Builder mindset with focus on automation, reliability, and efficiency
What the job involves
- If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done
- You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company
- Glean is seeking a Senior Infrastructure Technical Program Manager (TPM) to lead large-scale, cross-functional initiatives that define, scale, and optimize our infrastructure platform
- This role sits at the intersection of infrastructure engineering, reliability, cost efficiency, and AI systems, driving programs that ensure Glean’s platform remains performant, scalable, and resilient as we continue to grow
- You’ll partner closely with Infra, AI/ML, and Platform Engineering teams to design orchestration systems, streamline deployments, and build the foundations that power our search and AI capabilities
- Driving the company’s Infrastructure roadmap across Setup & Deployment, Runtime, Storage, and AI Infra
- Leading cross-functional programs that improve scalability, reliability, cost efficiency, and developer velocity
- Defining and orchestrating how Glean instances are deployed, upgraded, and monitored at scale
- Partnering with AI and Data teams to evolve our ML pipelines, model training infrastructure, and LLM serving stack
- Leading initiatives to improve observability, configuration management, and resource utilization
- Coordinating capacity planning, infrastructure migrations, and performance optimization programs
- Building clear visibility into infra cost drivers and partnering with finance and engineering leaders on optimization initiatives
- Lead end-to-end infra programs spanning compute, networking, storage, orchestration, and AI workloads
- Partner with Engineering to define standards for environment provisioning, deployment automation, and configuration governance
- Develop and operationalize frameworks for runtime health, scaling, and disaster recovery
- Drive consistency and automation across deployment orchestration systems
- Establish clear metrics for reliability, performance, and cost efficiency
- Coordinate cross-team delivery of high-impact programs such as data pipeline scalability, LLM infrastructure expansion, or infra observability improvements
- Communicate program status and technical risks effectively to leadership and stakeholders
- Continuously identify process or system bottlenecks, and drive automation to improve speed and reliability of infra operations
Our take
Glean is an intuitive digital assistant which allows employees to search across all their apps and find the information and tools that they need more quickly.
With so many SaaS apps being used by modern day companies, overwhelm and inefficiency inevitably enter the equation. Glean’s search engine is proving popular for how it unifies and centralizes all these distributed tools and data.
It’s been quite a start to life at Glean, having only emerged from stealth in 2021, it received a $1 Billion valuation in early 2022, thus achieving unicorn status, and has received nearly $400 million in funding so far. The SaaS platform is already used by some major companies including Grammarly, databricks, and Rubrik.
That Glean was co-founded by a quartet with senior experience at Google, Microsoft, Uber, and Facebook stands the company in good stead. However, it’s the fact that its search engine is solving a new, but very real problem in the workplace that’s seen its popularity surge so quickly, which it’s likely to continue to do in the future. Its adaptability to include new AI capabilities to its platform, such as generative AI, has Glean well set to see further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2025
$150m
SERIES F
Sep 2024
$260m
SERIES E
Total funding: $805m
Company benefits
- Medical, dental, and vision for you and yours
- Competitive compensation and stock options
- 401k contribution
- Flexible work (3 days a week in the office), though we believe in folks working where they can be most effective
- Company events, from weekly happy hours to our annual company retreat
- Flexible hours, unlimited PTO, and company-wide winter break shutdown
- Transparent culture
- Learning and development stipend
- Free meals with lunch and dinner options every day
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Arvind Jain
(CEO)Former Engineer at Google and Microsoft. Is the co-founder of high growth startup Rubrik, which delivers data security and operational resilience for enterprises.
Piyush Prahladka
(Software Engineer)Prior to joining the co-founding team at Glean, they worked as a Senior Staff Software Engineer at Google, then as an Engineering Lead at Uber.
Tony Gentilcore
(Product Engineering Lead)Former Developer at At&T and TJC Labs. For ten years, served as a Senior Staff Software Engineer at Google, including a spell as Founder and Tech Lead / Manager of the Chrome Speed Team.
TR Vishwanath
(Engineering Lead)Before co-founding Glean, was a Principal Software Engineer at Facebook after spending eight years at Microsoft as a Software Design Engineer, then Principal Development Lead.
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