Customer Support Specialist, Steno

Salary not provided

$21 – $25 USD per hour + Equity options

Zendesk

Slack

Junior and Mid level

Remote from US

Court reporting and litigation services

Be an early applicant

Court reporting and litigation services

501-1000 employees

B2BEnterpriseLegal

Be an early applicant

Salary not provided

$21 – $25 USD per hour + Equity options

Zendesk

Slack

Junior and Mid level

Remote from US

501-1000 employees

B2BEnterpriseLegal

Company mission

To optimize the litigation experience with a revolutionary approach to deposition services created by attorneys, for attorneys.

Job

Company

Role

Who you are

You'll crush this role if you have experience providing phone-based customer support and are comfortable working remotely
You have strong written and verbal communication skills, can stay composed under pressure, and are comfortable working across tools like Zendesk, Slack, and Guru—all while following escalation paths and resolving issues with as little back-and-forth as possible
Previous experience speaking with customers on the phone is required

What the job involves

Front line of the business – The team ensuring every inbound call and support ticket is handled with professionalism, speed, and care, because client experience is everything
Hospitality mindset, every interaction – We don't just close tickets; we solve problems, communicate clearly, and make clients feel taken care of from first contact to resolution
Cross-functional and collaborative – Partners closely with Account Management, Scheduling, Billing, Production, and others to resolve client issues efficiently and without unnecessary back-and-forth
Built for action-oriented problem-solvers – You'll manage competing priorities across phone and ticket queues while following established workflows and contributing to a stronger, smarter team knowledge base
In this role, you will cover Monday-Friday, 10:30 am-7 pm PT

Application process

Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam
Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team

Our take

Steno is a court reporting agency that offers services to legal professionals, government agencies, and businesses. As a trusted partner, Steno allows law practices to streamline their operations and work more efficiently, all while maintaining the highest standards of accuracy and reliability in its reporting services.

Steno's services are tailored to cases that can take over a year to settle. One of the company's standout offerings is the 'DelayPay' product, which enables lawyers to defer payments for critical services such as court reporting, arbitration, videography, and interpreting until their cases are concluded.

Steno has experienced substantial progress over the past few years, with a growth rate that more than tripled in 2021 alone. Steno received $15 million in a 2024 Series B round and has since begun to roll out its gen-AI-powered Transcript Genius, a tool for transcript analysis, indicating a culture of continued innovation.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

13% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 6 rounds)

May 2026

$49m

SERIES C

Dec 2024

$20m

GROWTH EQUITY VC

Total funding: $136.5m

Company HQ

South Park, Los Angeles, CA

Leadership

Greg Hong

(Co-Founder & CEO)

Previously co-founded the restaurant reservation management system, Reserve (acquired by Resy/American Express) where they served as the CEO for 5 years.

Dylan Ruga

(Co-Founder)

Currently a Trial Attorney at Stalwart Law Group, which they founded. Previously a Partner at Steptoe & Johnson and a External/Law Clerk at US Courts.

Dan Anderson

(Co-Founder & CTO)

Previously co-founded the payment checkout process, Hail (acquired by Reserve) where they served as CEO. Also worked for the Zurich Insurance Company as Risk Consultant, Head of Application Security, and Director.

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