Senior Technical Consultant, ServiceNow
ServiceNow UI / UX, EMEA Based
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Strong hands-on expertise in ServiceNow UI Builder, covering page design configuration (variants, properties, etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more
- Solid knowledge of UX/UI principles, including accessibility, responsive design, and information architecture
- Experience with ServiceNow portal and mobile implementations
- Proficiency in core web technologies (JavaScript, HTML, CSS) and ServiceNow platform capabilities (Workflow Studio, REST, integrations)
- Experience and/or willingness to grow in ServiceNow NowAssist products
- Excellent communication and presentation skills
- Experience in advising and analysing Product strategies based on business priorities
- Excellent interpersonal skills, customer-centric attitude , and experience working with diverse teams
- Fluency in English is essential
- Additional fluency in French or German is preferred
What the job involves
- The Senior Technical Consultant (UI/UX) is responsible for guiding clients through the design and implementation of ServiceNow user experiences, with a particular focus on UI Builder, configurable workspaces, portals, and mobile applications
- This role is central to delivering modern, intuitive, and scalable UI/UX solutions on the ServiceNow platform. We expect the successful candidate to act as an expert in UI Builder, with the ability to customize out-of-the-box experiences and create new workspaces and portals from scratch
- Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions
- Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for UI/UX, UI Builder, Portal and Mobile implementations
- Lead the implementation of UI Builder solutions, demonstrating expertise in: page design configuration (variants, properties, etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more
- Perform hands-on implementation with the ServiceNow platform, leveraging all ServiceNow technologies and capabilities: Workflow Studio/ Flow Designer, JavaScript, REST/SOAP API integrations (incl. MID Servers), Single Sign-On and more
- Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments
- Mentor colleagues and provide guidance on UX/UI best practices within ServiceNow
- Serve as an escalation point for complex technical and design challenges
- Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and UX/UI solutions, with a focus on ServiceNow Platform capabilities
- Deliver demos, prototypes, and workshops that highlight ServiceNow capabilities
- Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in the UX/UI area
- Advise customers on UX/UI strategy, ensuring solutions follow usability, accessibility, and scalability best practices
- Collaborate with ServiceNow product teams by providing feedback on UI Builder and UX/UI features
- Contribute to new offerings and thought leadership around configurable workspaces, portals, and mobile experiences
Salary benchmarks
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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