Customer Success Advisor, Safe Security
Travel required 30%
Third-party & first-party cyber risk management
Open for applications
Third-party & first-party cyber risk management
1001+ employees
Open for applications
Travel required 30%
1001+ employees
Company mission
Tp build cyber AGI (Artificial General Intelligence).
Role
Who you are
- Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side
- Demonstrated ability to communicate technical risk to non-technical/executive audiences
- Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption
- Empathy with the customer; listening power
- Strong project management skills - super detail-oriented and disciplined
- 5+ years of experience in risk consulting, management consulting, and customer success
- Track record of delivering on customer success metrics
- Confidence in being an advisor to the CXOs of Fortune 500 companies
- Comfort with building, ambiguity, and high growth chaos in a startup environment
- Travel required - 30%
What the job involves
- Own post-sale success for enterprise customers running SAFE's CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve — and can prove — measurable exposure and business-risk reduction, not just tool adoption
- Act as the ‘voice of the customer’ inside the company
- Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk
- Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard
- Drive key metrics such as GRR, NRR, and value realization
- Become a SAFE platform expert and help customers become self-sufficient
- Assist in identifying and documenting best practices and ensuring customer environments align with them
- Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments
- Communicate and track customer product enhancements with SAFE Product Management
Our take
The cybersecurity landscape is becoming more complex by the day, with organizations facing a growing web of threats across their expanding digital environments. As risk spans internal systems and countless third-party vendors, the need for solutions that offer continuous, real-time insights has never been greater.
Safe Security answers this challenge by redefining cyber risk management with Agentic AI. The company helps CISOs and risk leaders continuously quantify and prioritize threats across their entire attack surface, allowing stronger resilience and confident digital growth. And as the category leader in Cyber Risk Quantification and the first to deliver fully autonomous Third-Party Risk Management, Safe is trusted by major enterprises like Google, Fidelity, and Chevron.
Safe Security has shown impressive growth despite challenging economic conditions and is now poised to enter the next phase of its journey. With the 2025 acquisition of Balbix, the company is bringing together two category leaders to create a unified, Agentic-AI-powered cyber risk platform that closes the long-standing gap between exposure management and risk quantification, setting the stage for a new era of continuous, autonomous cybersecurity.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2025
$70m
SERIES C
Apr 2023
$50m
SERIES B
Total funding: $160.2m
Company HQ
Palo Alto, CA
Leadership
Saket Modi
(Co-Founder & CEO)Graduated from the LNM Institute of Information Technology with a B.Tech in Computer Science Engineering and co-founded Safe Security while in their final year of education. Also part of Fortune's 40-under-40, Entrepreneur's 35-under-35, and Forbes 30-under-30.
Vidit Baxi
(Co-Founder & CISO)Featured in Fortune's 40-under-40 twice and has been awarded the Entrepreneur of the Year (2019) by Entrepreneur Magazine.
Rahul T.
(Co-Founder)Graduated from the Lovely Professional University with a Masters degree in Computer Science. Has also been featured in Fortune's 40-under-40.
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