Senior UX Researcher, The Adaptavist Group
SAAS
Salary not provided
JIRA
Confluence
Senior and Expert level
London
More information about location
Digital transformation technology provider
Be an early applicant
Digital transformation technology provider
1001+ employees
B2BEnterpriseInternal toolsProductivityBusiness IntelligenceSaaS
Be an early applicant
Salary not provided
JIRA
Confluence
Senior and Expert level
London
More information about location
1001+ employees
B2BEnterpriseInternal toolsProductivityBusiness IntelligenceSaaS
Company mission
To deliver innovative software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems.
Role
Who you are
- Significant experience in UX research, preferably in a senior or leadership role
- Proven ability to oversee and manage multiple projects simultaneously, ensuring timely delivery and quality standards
- Expertise in aligning research projects with business objectives and demonstrating the return on investment (ROI) of research activities
- Strong interpersonal, communication, and storytelling skills for effective collaboration with senior stakeholders in leadership positions
- Experience guiding and mentoring junior researchers and team members
- Deep understanding of UX research methodologies, including qualitative and quantitative methods (e.g., interviews, surveys, focus groups, usability testing)
- Strong analytical skills to interpret research findings and communicate them effectively
- Ability to integrate research findings into the product roadmap and influence both strategic and tactical decisions in product or service development
- Ability to lead and inspire teamwork across departments, championing customer-focused research to drive innovation and quality
- Skilled in coordinating stakeholder contributions and securing necessary resources
- Experienced in fast-paced SaaS tech environments
- Proficient in tools like Confluence, Jira, and research platforms such as Userinterviews, Prolific, Maze, and SurveyMonkey
- Experience in popularizing research through advanced presentation and storytelling skills to effectively communicate findings and recommendations
- Solid background in Agile methodologies to enhance teamwork and project agility
- Advanced data analysis skills and knowledge of statistical methods beyond basic analysis, including regression analysis and multivariate testing
- Well-versed in accessibility standards (e.g., WCAG) to ensure product usability for people with disabilities
- Experienced in a technical discipline
What the job involves
- The Senior UX Researcher is a crucial member of the Research Team at Adaptavist, which utilizes a diverse array of research methodologies and evaluation tools to inform product development across different business units
- The team focuses on User Experience and Market Research to foster informed decision-making, discover new market opportunities, assess how our products stack up against competitors, guide product development, and refine our current products to ensure they adhere to the highest standards of usability and usefulness
- The main responsibility of this role is to provide actionable insights for product development and promote a user-centered culture at Adaptavist
- As a senior position, this role should support strategic informed choices across multiple products within its area of responsibility, working closely with senior stakeholders to implement a user-centered, evideninformed conclusions culture
- It requires strong expertise in qualitative and quantitative research techniques and the ability to innovate and introduce new methods as needed
- Other important skills include structuring projects to align with business goals and ensuring effective collaboration so that research recommeded informed judgements to concrete changes in the product roadmap
- Additionally, mentoring junior researchers, enabling other stakeholders to conduct research, coordinating external resources, enhancing research practices, and ensuring that projects stay on track and meet deadlines are also key responsibilities of this role
- You will be joining Adaptavist's research team, which is composed of 7 members globally
- This team works as a service within Adaptavist through the UX Research Service Desk
- Their mission is to help product teams build the right products and make sure that they are useful and usable
- This team also helps Adaptavist become more customer-centric, synthesising customer insights to inform business conclusions, and product development and ensuring that our product line fits customers' needs
- The Senior UX Researcher will conduct research that provides meaningful direction for product development at both strategic and tactical levels
- This role typically has an area of responsibility focused on a specific problem area, practice, or business unit, with key areas of focus being:
- Working with stakeholders to ensure user-centricity
- Oversee multiple projects, coordinate stakeholder contributions, and secure necessary resources for their completion
- Align project goals with business objectives by working closely with cross-functional stakeholders. Agree on deadlines, budgets, and delivery schedules
- Help product teams proactively plan research needs and mentor junior researchers (as well as people who do research; PWDRs) to produce reliable outputs
- Assisting product managers in articulating a product vision that provides sufficient inputs for conducting research
- Achieve research outcomes by integrating findings into the product roadmap, influencing both strategic direction and thoughtful actions
- Partner closely with UX designers to deliver actionable research outputs and serve as the "voice of the user" to disambiguate design issues
- Communicating bandwidth limitations to stakeholders, enforcing SLAs, and managing project support autonomously
- Coordinate third-party research contributions, clearly defining roles and responsibilities in complex projects
- Delivering research excellence
- Drive foundational and strategic research projects, aligning them with business objectives and OKRs
- Balance and allocate research resources to ensure rapid progress and high-quality standards across multiple projects
- Contribute to building a participant database, evaluate recruitment needs proactively, and communicate with ResOps to establish recruitment pathways ahead of time
- Create high-quality deliverables that spark actionable results at strategic and tactical levels., striving for outcomes rather than output
- Undertake projects that inform multiple product teams and connect research initiatives, surfacing insights to guide the business unit and promote awareness among leadership
- Develop a deep understanding of user needs within a practice or problem area, becoming an expert in that domain
- Developing research programs where sequential projects deepen the product teams' understanding of the customer base and support sustained product development
- Participate in the Research team’s learning initiatives, apply these learnings in practice, and support a culture of continuous learning within the team
- Promoting an Evidence-Based Decision Culture
Salary benchmarks
Our take
The Adaptavist Group is a leading player in the Atlassian ecosystem, which provides software for software developers. Adaptavist helps companies develop modern, adaptive approaches to development, deployment, and application lifecycle management to augment the Atlassian experience.
Back in the mid-noughties, The Adaptavist Group firmly established itself as a key player in helping companies utilise Atlassian's industry-leading tools. Adaptavist has subsequently developed similar optimisation products and tools for Amazon Web Services, GitHub and Monday, as well as consultancy services for companies wanting to maximise their use of these platforms. Adaptavist’s reach is global, and it was named Atlassian's Partner of the Year 2024. It services over 75% of the Fortune 500.
The Adaptavist Group is leveraging the global boom in software development. Its strategic expansion into the growing DevSecOps market, for example, through partnering with Sonatype, sees it unlock involvement in an industry that reached a $6.5 billion valuation by 2025. With this expansionist approach, The Adaptavist Group has aligned many leading brands under its umbrella and has been consistent in its launch of tools. Its reputation as a leading industry player propels a dynamic and hugely lucrative upward trajectory.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
"Autonomy is one of the core Adaptavist values. We are all treated as responsible adults from day one and continuously demonstrate that placing trust..."
Company benefits
- Flexible working, suit your personal needs while maintaining your job responsibilities
- Enhanced parental leave - 26 weeks at full pay for birthing partners, and 13 weeks at full pay for non-birthing partners
- Employee donation scheme with AdaptaKind, making an impactful change in the world through company-matched charitable giving, fundraising and volunteering
- Online streaming service - Whether you're a Disney fanatic, an Audible enthusiast or a Netflix nut, there should be something for all!
- Calm app subscription. Calm is the number 1 app for sleep, meditation and relaxation
- Extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS
- Aviva pension scheme with company's contribution up to 5% on your basic pay
- Private medical insurance with BUPA inclusive of dental and mental health care benefit
- Employee assistance programme to support personal issues like health, family, money, work and most importantly, you!
- Eyecare vouchers for free eyes test from day one onwards
- Unum income protection scheme covering up to 60% of your monthly salary (plus pension contributions) after 26-weeks of disability
- Unum life assurance, paying a death in service benefit of a multiple of your base annual salary
- Adaptavist rewards - save and receive cashback whilst you spend with our rewards system
- Unlimited holiday! That's right, there's no cap on the number of days that you can request off in our holiday year
- Green Commute Initiative, cycle to work scheme allows you to get a brand new bike and safety equipment for your commute to work, all of which is tax free
Company values
- Trust from day one - At The Adaptavist Group, trust is at the core of everything we do. We believe in our team's ability to work flexibly from anywhere, and we deeply value the trust that forms the foundation of our relationships with clients. Our commitment to privacy and security is unwavering, ensuring that we create a safe and supportive environment for everyone
- Teamwork - We admire individual talent, but we believe it’s even more powerful when combined with teamwork. With a global team of over 1,000 people, we know that every single person at The Adaptavist Group plays a vital role, and that nothing we accomplish happens in isolation
- Pragmatism - We value being practical, confident, and flexible over being rigid or stuck in our ways. Trust is key to how we work—we don't rely on strict rules or processes, but focus on what matters: achieving great results and getting the job done well
- Humility - We’re proud of what we do, but we stay grounded and let our work speak for itself. We approach everything with quiet confidence and, when we make mistakes, we own them and see them as chances to learn and grow
- Curiosity - We know we don’t have all the answers, and we understand there’s more than one way to get things done. We’re always open to fresh ideas and welcome the changes they might bring. Curiosity and a passion for innovation have fuelled our growth
Company HQ
London, UK
Leadership
Worked as a Senior Security Consultant for Barclaycard, and was Director of WTG. First joined Adaptavist as a Board Advisor, and was made CEO in 2010.
People progressing
Reece joined TAG as an Associate Software Engineer in May 2019. Within 5 months, they advanced to Software Engineer, then to Senior in under two years, and by September 2024, became Staff Engineer.
Sarah joined TAG as a Project Manager in 2017 in the Toronto office. They found their true calling in Sales and made an internal move a couple of years later and have since advanced to become a Strategic Sales Executive.
Rodrigo initially worked with TAG as a Contractor before joining the UK team permanently as a Commercial Operations Analyst. Since then, they moved to the Madrid office as a Business Operations Manager.
Diversity, Equity & Inclusion at The Adaptavist Group
Emma Weston (Head of People Experience)
- We know that, historically, the tech sector has felt out of reach or even unwelcoming to many people. At The Adaptavist Group, we're committed to changing that. It's our people who make our success, and we believe that a diverse community—one where everyone feels respected, included, and valued—makes us stronger, more innovative, and more creative as a whole.
- We have created an environment that accommodates and supports people from all backgrounds, offering flexible ways of working and workplace benefits that are genuinely helpful, as well as keeping an open dialogue and welcoming feedback on these topics.
- Whether you've worked in tech for your whole career or this is a brand new direction for you, your experience and skills are valuable to us. We need fresh perspectives, forward thinkers, and problem solvers. We see the whole person, and we hire people who we believe will make a positive contribution to our community.
- We welcome applications from people of all backgrounds, and particularly those who are often underrepresented in our industry, such as women and people of colour.
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