Customer Technical Architect, LogicMonitor
$114.8-135k
More information about location
Hybrid observability powered by AI
Be an early applicant
Hybrid observability powered by AI
1001+ employees
Be an early applicant
$114.8-135k
More information about location
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- Bachelor’s degree or equivalent practical experience
- 6+ years experience required in a similar technical role
- Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
- Experience in virtualization or cloud native architectures, containerization, observability, DevOps
- Understanding of systems, information and data flows within enterprise environments
- Experience working with and delivering API based solutions
- Superior oral and written communication skills in English
- Strong technical writing skills
- Excellent troubleshooting instincts and undaunted by unfamiliar tools
- Significant experience in Linux and or Windows/Network administration and operations including the following technologies:
- Virtualization (VMWare, Hyper-V, Xen Server, etc…)
- Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
- LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…)
- WMI, PerfMon, JDBC, SNMP, SMTP, JMX
- Webservers (IIS, Apache, Tomcat, etc…)
- Active Directory
- Database (SQL, MySQL, Postgress, etc…)
- Scripting (groovy, powershell, ruby, etc…)
- Willingness to travel to deliver onsite training/evangelism
- Experience of working effectively as part of a distributed team
- Public speaking and presentation skills
What the job involves
- Customer Technical Architects are customer-centric technical thought leaders and evangelists within the organization. Customer Architects ensure the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success and enabling our customers, organization-wide, to use the full suite of LogicMonitor products and features to their best effect
- Customer Architects should help customers, prospects and internal teams to answer the “how” questions around best practice use of the product that takes into account our customer’s unique situations and goals. They will be responsible for technical enablement, helping ensure our customers have early knowledge of new features and products, and how they can be applied within a customers landscape to drive positive business outcomes
- Customer Architects will work closely across Sales, Customer Success, Professional Services and Product teams to provide technical know-how, common tooling and frameworks that solve common customer problems that fall outside the current goals of the product organization and scope of professional service engagements. Customer Architects will also help to translate internal, customer and prospect requests into actionable information with clear business outcomes for the Product and Engineering organizations to be able to prioritize and address
- An additional goal of this position is to help drive an engaging and results driven technical training curriculum, working closely with the training team to formalize this wherever possible; to increase speed to productivity for internal functions and speed to value for LogicMonitor customers
Application process
- Anticipated Application Close Date: 11/23/26
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to networks, virtual machines, databases, containers and SaaS. Each service supplies real-time insights and automated monitoring, complete with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its namechecking in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding, which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
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