Principal Product Manager, Zuora

• Deep Payments Domain Expertise (10+ Years)
• 10+ years of experience in the payments industry with a deep understanding of the global payments ecosystem, including gateways, processors, acquirers, schemes, wallets, and alternative payment methods
• Proven Platform & Global Feature Ownership
• Demonstrated experience building and launching payments platforms and global payment features at a previous company (e.g., PSP, payment gateway, payment orchestration provider, large-scale merchant/platform). You have owned platform capabilities and coverage expansions end-to-end, not just single integrations
• Global Payments Integration Experience
• Extensive experience designing, delivering, and scaling payment integrations globally, including working with multiple acquirers/PSPs, local payment methods, and regulatory requirements across regions (e.g., EU, UK, APAC, LATAM, North America)
• Integration Management & Technical Fluency
• Demonstrated success managing complex technical integrations with payment processors and acquirers, including reading and working from API specifications, mapping request/response fields, handling retries, idempotency, 3DS/SCA, tokenization, and reconciliation workflows
• Senior-Level Product Management
• Strong product management track record at a senior/principal level: owning multi-quarter roadmaps, making tradeoffs across platform, coverage, and customer commitments, and delivering features that drive measurable business impact for global customers
• Technical Aptitude and Architecture Mindset
• Ability to understand the technical nuances of payment platforms and integrations, collaborate effectively with architects and senior engineers, and translate complex requirements into clear specifications and system behaviors
• AI & Data-Driven Product Experience
• Experience using AI/ML to build value-added products that connect payments with revenue or accounts receivable (e.g., automated reconciliation, collections intelligence, cash application, forecasting, or churn analytics), bridging data silos to drive measurable business outcomes
• Global Mindset
• Experience building products and platforms for a global market, with a good grasp of regional payment preferences, regulations, and operating constraints (e.g., PSD2, SCA, data residency, localization)
• Stakeholder and Partner Leadership
• Experience owning relationships with payment processors or strategic partners, and working directly with enterprise customers to prioritize coverage, manage escalations, and align roadmaps

Desirable

• We are looking for a Principal Product Manager, Payments to lead the next chapter of Zuora’s global payments platform and coverage strategy
• In this senior individual-contributor role, you will be responsible for defining and driving the long-term roadmap for global payment acceptance, platform capabilities, and payment coverage, ensuring that our customers can seamlessly process payments anywhere in the world
• You will operate at the intersection of product, engineering, architecture, and partnerships, shaping how Zuora integrates with payment processors, acquirers, and orchestration partners globally
• You have previously built and launched payments platforms and global payment features at scale with a prior company, and you bring 10+ years of hands-on payments domain experience building and scaling integrations across regions
• You will partner closely with product and engineering leaders, be the face to the customers, mentor other ZEOs in the payments area, and serve as a key thought partner to Zuora’s leadership on payments strategy
• If you are passionate about building scalable, resilient payment platforms that power the Subscription Economy globally, this is the perfect time to join our team
• Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS
• Lead the Global Payments Platform & Coverage Strategy
• Define, own, and execute the multi-year product strategy and roadmap for Zuora’s payments platform, including global acceptance, payment coverage, and core platform capabilities that serve all payment processors integrated with Zuora
• Drive Complex Processor & Orchestration Integrations
• Lead the end-to-end lifecycle of complex integrations with payment processors, acquirers, and orchestration partners—from ideation, technical scoping, and design through launch, rollout, and ongoing optimization
• Scale Global Payment Features and Functionality
• Design and launch global payment features (e.g., new payment methods, wallets, local schemes, risk and compliance capabilities, routing/orchestration patterns) that improve authorization rates, coverage, and resilience across regions
• Optimize Payment Performance at Scale
• Analyze payment success rates and processing data across geographies and processors to identify opportunities to improve authorization rates, reduce transaction failures, and enhance redundancy and resiliency of our payment flows
• Set Standards for Integration & Platform Quality
• Establish best practices, patterns, and reusable building blocks for payment integrations (APIs, configuration models, error handling, reconciliation, observability), ensuring new integrations and features are scalable, secure, and maintainable
• Collaborate Cross-Functionally and Across Time Zones
• Work closely with engineering, architecture, design, data, and partner management teams—often across US, Beijing, and India time zones—to deliver robust payment solutions that meet the complex needs of global enterprise customers
• Serve as the Payments Domain Expert
• Act as the internal subject matter expert on payment gateways, acquirers, schemes, alternative payment methods, and payment orchestration. Provide guidance to internal teams and customers on global payment best practices and regulatory considerations
• Be the Focal Point for Customers and Partners
• Serve as a primary point of contact for strategic customers and payment partners for coverage, platform, and integration topics in the US time zone, while aligning closely with engineering and stakeholder teams in Beijing and India