Customer Success Manager, Tellius
AI-driven data intelligence
Open for applications
AI-driven data intelligence
21-100 employees
Open for applications
21-100 employees
Company mission
To accelerate the journey from data to decisions.
Role
Who you are
- 5-8 years of experience in customer success / analytics consulting and in advising enterprise clients on analytics roll out, adoption, and use case execution
- Track record of exceptional results a customer success manager
- Deep understanding of analytics team in large enterprises
- Extremely strong customer facing skills
- Experience with big data technologies, data modeling, and some knowledge of machine learning – R/Python, SQL or Spark
- Impeccable follow through: never drops the ball and communicates proactively when timelines need to be pushed
- Thoughtful *and* fast. Understands that speed is a competitive advantage and always strives to hit their goals 10x faster than expected
- Data-driven: knows what metrics matter and can analyze them
- Hustles: Creative ability to get deals closed against all odds
- Customer obsessed: laser focused on providing value
What the job involves
- The mission for this Customer Success Manager role is to own and manage enterprise accounts across the full-post sales journey from implementation to adoption, expansion, and retention
- This role will involve significant travel as needed to customer sites
- Own key customer accounts and achieve top decile results across retention, expansion, adoption, and advocacy
- Build strategic customer relationships, identify expansion opportunities, and collaborate with sales to win those opportunities
- Ensure retention across your customer base by implementing adoption plays, uncovering and communicating value, and collaborating with sales to ensure renewals are executed on-time
- Contribute to internal playbooks for implementation, adoption, expansion, and retention
- Drive the negotiation, scoping, project management, and execution of professional services contracts in collaboration with the Technical Solutions team
Our take
The scale of data gathered and consumed by companies is continuing to grow at an astounding pace, but the ability of businesses to derive insights from this information has not kept up. Limited by the pace of traditional methods of business intelligence reporting and the complexity of new AI tools used by data teams, companies struggle to populate business intelligence dashboards accurately, let alone understand what changes in the underlying data might mean.
Tellius exists to solve this issue with a business insights platform that bridges the divide between business intelligence and AI data silos. Integrating with most enterprise data sources and tools, it uses AI to allow users of all data skill levels to query a company's entire data stack and generate actionable insights in real time. Its rapidly growing customer base among Fortune 500 companies across a wide range of verticals is a testament to its effectiveness.
Having secured significant funding across 2022, Tellius is further developing its product through partnerships with Google Cloud and launching generative AI software enhancements. With a strong product that meets a growing business need, Tellius seems set to build a very significant presence in the business intelligence space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Oct 2022
$16m
SERIES B
Apr 2021
$8m
SERIES A
Total funding: $33.3m
Company benefits
- Full Health Benefits
- Vision
- Dental
- Vacation
- Equity
- Continual career & compensation growth
Company HQ
Hunter Mill District, Reston, VA
Articles
Leadership
Ajay Khanna
(CEO)Was previously CTO for Amdocs and Celcite Management Solutions. Before that was Principal Network Expert for Wireless Facilities, and a Network Engineer with Punjab Communications.
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