Senior Director of Customer Success for Enterprise, Red Ventures

Bankrate

$185-319k

OTE

Actual salary range is dependent on location. This role is eligible for a target bonus, which is included in the Total Cash Compensation Range above. This role is also eligible for Equity, which is offered separately from the Total Cash Compensation Range listed above.

Senior and Expert level

New York

Remote from US

More information about location

Media and publishing company

Be an early applicant

Media and publishing company

1001+ employees

B2CB2BEnterprisePublishingDigital Media

Be an early applicant

$185-319k

OTE

Senior and Expert level

New York

Remote from US

More information about location

1001+ employees

B2CB2BEnterprisePublishingDigital Media

Company mission

To partner with brands in order to connect customers with the products and services they need most.

Job

Company

Role

Who you are

8+ years of Customer Success or Partnership Management experience
Experience in B2B2C, channel partnerships, or HR/Benefits technology
Strong understanding of digital marketplaces, user experience, and monetization
Demonstrated ability to grow audience and revenue within enterprise partnerships
Enterprise client-facing leadership experience and people-management capability
Preference for private marketplace or employee-benefits distribution experience
Comfortable working Eastern Time hours in a remote or hybrid East Coast setup

What the job involves

Bankrate is hiring a Senior Director of Customer Success, Enterprise Demand to lead strategy and execution for our most influential distribution partners — employers, affinity groups, and channel partners who use Bankrate private marketplaces to deliver financial tools to employees and members
In this role, you will sit at the intersection of business development, product strategy, and marketing, with accountability for partner deployment, audience engagement, long-term growth, and high-intent traffic
What you will do is grow and retain enterprise partners while turning marketplace engagement into a clear ROI story
Who you are is an enterprise Customer Success or partnerships leader who has built and scaled B2B2C or channel motions and can lead a high-performing team in a product-led fintech environment
Lead Customer Success strategy for the Demand segment, serving employees in B2B2C environments and affinity members
Ensure partner marketplaces are optimized for engagement, conversion, and user satisfaction
Expand existing partnerships, including broader employee-benefit adoption and full-company rollouts
Connect Product, Marketing, and Sales to improve marketplace features, audience awareness, and partner outcomes
Build customer-success playbooks for enterprise onboarding, time to value, and deeper long-term partnerships
Lead a high-performing team and translate audience-engagement data into a compelling ROI story

Our take

Red Ventures was founded in 2000, shortly before the dot-com bubble burst. It survived the crash, however, and has grown into one of America's biggest digital media companies. Its brands include Lonely Planet, Healthline and TV Guide.

The company was last valued at around $11 billion, which is evidence that its focus on momentum and adaptability has proven successful. Red Ventures is one of the major companies leading the shift towards intent-based media. It has acquired a range of specialist sites and publishing houses that serve the travel, tech and health sectors.

Red Ventures has managed to successfully out-compete rivals by moving away from the more traditional direct sales approach. Instead, it has focused on guiding customers towards purchases on other sites, and then taking a commission. The company's agility and laser-sharp focus on advice and specialty subjects will prove invaluable in the years to come.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-19% employee growth in 12 months

Glassdoor (3.3)

Company

Funding (1 round)

Jan 2015

$250m

LATE VC

Total funding: $250m

Company benefits

Hybrid Schedule & Flexible PTO: Take advantage of 3-4 days in-office per week and 1-2 WFH days per week (varying by team), and a robust Paid Time Off program that includes logging off for "Winter Week."
Family Support, Planning, and Fertility: Our benefit offerings support every unique path to parenthood including fertility, egg freezing, adoption, surrogacy, parental bonding, and more.
Mentorship Culture: Find a mentor, be a mentor, say yes to something new. This is a place where you’re guaranteed to build connections that extend past your immediate team and even your tenure at RV.
Purpose & Community: We empower employees to make an impact for causes they care about, and we invest heavily in systemic impact through nonprofits like Road to Hire.
World-Class Wellness: In addition to the on-site amenities at HQ, our unique wellness benefits include free therapy sessions and counseling for U.S. employees and family members.

Company HQ

Indian Land, SC

Leadership

Ric Elias

(Co-Founder & CEO)

Ric co-founded Red Ventures in 2000 and has served as the CEO since.

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