Customer Success Engineer, Intrinsic
Robotics Software and Automation
$132-180.4k
+ 15% bonus + equity
More information about location
Office located in Mountain View, CA
Robotics software & AI company
Be an early applicant
Robotics software & AI company
201-500 employees
Be an early applicant
$132-180.4k
+ 15% bonus + equity
More information about location
Office located in Mountain View, CA
201-500 employees
Company mission
To make industrial robotics accessible and usable for millions more businesses, entrepreneurs and developers.
Role
Who you are
- Bachelor’s degree in Robotics, Mechatronics, Computer Science, or a related technical field, or equivalent practical experience
- Proven track record of delivering modern industrial automation solutions into production, with a demonstrated ability to navigate ambiguity, debug issues and drive results
- End-to-end understanding of industrial automation systems and the ability to guide customers to scalable solutions
- Proficiency in modern software development, specifically with C++ and/or Python in a professional environment
- A passion for being part of a forward deployed team that, together with functions like BD and Product, engages closely with our users every day
- Professional fluency in English and a willingness to frequently travel domestically to support customer engagements in the North America region
Desirable
- Demonstrable experience in one or more of the following areas: industrial robot programming (e.g., Fanuc, KUKA, UR, ABB, Yaskawa), PLC programming (e.g., Beckhoff, Siemens), machine vision or industrial bus systems (especially EtherCAT), virtual commissioning and simulation
- Experience with cloud-native technologies and distributed systems, including Kubernetes, gRPC, Protobuf, Bazel, and real-time architectures
- Ability to build responsive, custom operator interfaces using modern web frameworks such as Angular
- Familiarity writing code that leverages ROS (2), its major frameworks and Gazebo
- Experience on multidisciplinary project teams to deploy robotic systems
What the job involves
- As a Customer Success Engineer, you will partner closely with our customers to drive the end-to-end delivery of complex robotic automation systems. You will contribute to high-impact initiatives across the North America region, from architecting technical solutions to delivering first-of-a-kind production deployments and managing long-term lifecycle success
- By both enabling users to fully leverage Intrinsic’s product suite and co-developing software features for our customers, you will accelerate the strategic adoption of next-generation industrial automation in diverse and challenging production environments
- Partner closely with our customers and other Intrinsic team members to progress engagements against our shared goals
- Conceptualize new industrial robotic automation solutions and scope the path to deliver them into production
- Contribute to projects directly by designing, implementing, testing, and maintaining high-quality software based on Intrinsic's product. Or enable our customers to progress them more independently, by guiding them to apply Intrinsic’s product effectively
- Ensure clarity and alignment around outcomes you own. Owning communication across internal and external stakeholders, with technical and non-technical backgrounds
- Be a bridge to the wider Intrinsic team to shape our product roadmap and address customer feedback
Our take
Intrinsic believes access to automation through robotics is critical to the future of humanity. With this as its vision, the start-up is building a software platform for intelligent robotics to make them accessible and usable.
The company has made a series of acquisitions, including Akasha Imaging, fellow software company Vicarious, which received backing from the likes of Jeff Bezos, Elon Musk and Mark Zuckerberg, and robotics platform developer Open Robotics. These integrations have been a huge step forward for Intrinsic’s mission of democratising robotics.
Still relatively new to the game (the company was founded in 2021), Intrinsic appears to remain focused on building out its operations, including by continuing to recruit quality experts as well as working with leading roboticists on product development.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (1 round)
Dec 2020
$10.8m
SERIES A
Total funding: $10.8m
Company benefits
- Medical, dental, and vision insurance for employees and dependents
- Employee assistance programs focused on mental health
- Workplace accommodations for physical or mental health concerns
- Access to mental health apps
- Competitive compensation package that includes base salary, an annual performance bonus target, and equity
- 401(k) and regional retirement plans
- Student loan reimbursement
- Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays
- Hybrid work model that balances in-person collaboration and productivity with individual flexibility
- Parental leave and baby bonding leave
- Fertility and growing family support
- Back-up childcare
- Educational reimbursement
- Donation matching and time off to volunteer
Company HQ
Mountain View, CA
Leadership
Wendy Tan White MBE
(CEO)Previously VP of Moonshots at Alphabet, co-founded and was CEO for Moonfruit. Also served as a Partner for BGF, General Partner for Entrepreneur First, VP of Digital for Hibu, CMO for Gandi, and Head of Product Development for Prudential UK.
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