Tier 2 Customer Care Representative, Fubo
$22.50 per hour
Sports-first live TV streaming platform
Be an early applicant
Sports-first live TV streaming platform
501-1000 employees
Be an early applicant
$22.50 per hour
501-1000 employees
Company mission
To provide users with the most popular news, sports, and entertainment broadcasting across the world.
Role
Who you are
- High school diploma or GED equivalent
- Ability to speak, read, and write professionally
- Experience handling advanced customer care contact contacts escalation from Tier agents
- Experience with social media platforms, managing posts, and engagement
- Excellent interpersonal skills
- Ability to identify and meet customer's needs and requirements
- Exceptional phone and customer service skills
- Punctual, regular, and consistent attendance is required
- Excellent telephone etiquette, verbal, and written communication skills
- Must be self-motivated with a demonstrated ability to work independently in a fast-paced environment
- Ability to establish and maintain effective relationships with customers
- Strong team and interpersonal relationship skills conducive to team development
- Ability to work independently, make judgment decisions, and demonstrate consistent follow-through
- Very strong written and verbal communication skills are required
- Exercises good judgment in decision-making to routinely deliver exceptional customer support at all times
- Must be available for the weekend (Saturday & Sunday) hours
- Most Call Center employees work on a shift basis, and as such will be required to periodically rotate shifts and regular days off
- All customer care representatives must be willing to work all shifts, overtime, holidays, and emergency shifts as required
What the job involves
- Fubo is currently seeking a Tier 2 Customer Care representative to deliver world-class support and build customer satisfaction and loyalty by handling all inquiries regarding Fubo’s service and customer subscriptions over the phone and online (via email and social media)
- We need a resourceful and attentive individual who can best use all their tools and technologies to help resolve customer service issues
- The ideal candidate will be expected to complete ongoing training to stay abreast of product, service, policy changes, and technical issues relevant to our users
- The candidate will also provide effective and timely resolution of a range of customer inquiries from billing, technical, and social media and should strive for a one-call resolution of customer issues
Our take
Fubo is a live sports streaming service that operates in the United States, Canada, France and Spain. It differentiates itself from other sports braodcasters as sitting at the intersection between traditional cable and streaming, positioning itself as a must-have media provider for sports fans, with an internally-built tech stack allowing for instant replays and live interaction with sporting events.
While its core offering has always been in sports, Fubo built up a strong entertainment service, carrying content from numerous other networks and studios. Following its 2020 IPO its stocks rose sharply as a serious contender against older streaming services such as Netflix and Hulu. By the end of 2022 it had an audience of 1.5 million North American subscribers and over $1 billion in annual global revenue.
Despite its strong growth the company has entered a difficult period. Beginning to lose the market share it had taken from its competitors, it is also reducing its entertainment services and withdrawing from the sports betting market with knock-on effects for its share prices. While still a popular service (research from TVision shows ads on Fubo Captured 35% More Attention Than Ads on CTV in General), it remains to be seen if sports fans (and investors) will stay with Fubo in the longer term, especially if it can't thread the needle of profitability in an environment of rising costs and intense competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Glassdoor (3.6)
Trustpilot (3.4)
Company
Funding (last 2 of 6 rounds)
Apr 2018
$75m
SERIES D
Jun 2017
$55m
SERIES C
Total funding: $150.6m
Company benefits
- At Fubo, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
- Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
- Free Premium Fubo Account
- Health and Wellness initiatives
- Unlimited PTO days and regular company-wide activities
- Fubo's main Headquarters are located in Midtown Manhattan, with offices in Denver, Paris, and Bangalore
- Fubo is an e-verified company
Company HQ
Midtown West, New York, NY
Leadership
David Gandler
(Co-Founder & CEO)David Gandler is co-founder and CEO of Fubo (NYSE: FUBO), whose global mission is to aggregate the best in TV, including premium sports, news and entertainment content, through a single app.
Alberto Horihuela
(Co-founder & COO)Alberto Horihuela is co-founder and COO of Fubo, the live TV streaming platform whose global mission is to aggregate the best in TV, including premium sports, news and entertainment content.
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