Senior Data Scientist, Block
Support
$146-257k
Salary dependent on location. Plus Employee Stock Purchase Program
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
$146-257k
Salary dependent on location. Plus Employee Stock Purchase Program
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- An appreciation for the connection between your work and the experience it delivers to customers. Previous exposure to or interest in customer support problems would be great to have
- A bachelor degree in statistics, data science, or similar STEM field with 5+ years of experience in a relevant role OR
- A graduate degree in statistics, data science, or similar STEM field with 2+ years of experience in a relevant role
- Advanced proficiency with SQL and data visualization tools (e.g. Looker, Tableau, etc)
- Experience with scripting and data analysis programming languages, such as Python or R
- Experience with cohort and funnel analyses, a deep understanding statistical concepts such as selection bias, probability distributions, and conditional probabilities
- Experience in a high-growth tech environment
What the job involves
- The Cash App Support organization is growing and we are looking for Data Scientists (DS) to join the team
- The DS team at Cash derives valuable insights from our extremely unique datasets and turn those insights into actions that improve the experience for our customers every day
- In this role, you’ll be embedded in our Support org and work closely with operations and other cross-functional partners to drive meaningful change for how our customers interact with the Support team and resolve issues with their accounts
- Partner directly with a Cash App customer support team, working closely with operations, engineers, and machine learning
- Analyze large datasets using SQL and scripting languages to surface actionable insights and opportunities to the operations team and other key stakeholders
- Approach problems from first principles, using a variety of statistical and mathematical modeling techniques to research and understand advocate and customer behavior
- Design and analyze A/B experiments to evaluate the impact of changes we make to our operational processes and tools
- Work with engineers to log new, useful data sources as we evolve processes, tooling, and features
- Build, forecast, and report on metrics that drive strategy and facilitate decision making for key business initiatives
- Write code to effectively process, cleanse, and combine data sources in unique and useful ways, often resulting in curated ETL datasets that are easily used by the broader team
- Build and share data visualizations and self-serve dashboards for your partners
- Effectively communicate your work with team leads and cross-functional stakeholders on a regular basis
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job