IT Systems Engineer, HiveWatch
$115-140k
+ Eligible to participate in HiveWatch Equity Incentive Plan
Office located in El Segundo, CA
Physical security system platform
Open for applications
Physical security system platform
21-100 employees
Open for applications
$115-140k
+ Eligible to participate in HiveWatch Equity Incentive Plan
Office located in El Segundo, CA
21-100 employees
Company mission
To facilitate better communication and operations by empowering the modern security team with data-forward insights and solutions.
Role
Who you are
- 4+ years of technical support experience for SMBs, whether internal or as an external consultant (MSP)
- A wide knowledge of troubleshooting principles, best practices, and premier support skills
- Exceptional problem-solving abilities with demonstrated experience recommending the right solution to complex challenges
- Experience with one or more IAM tools with a strong understanding of SSO, provisioning, as well as application and group management
- Strong MacOS background and experience supporting Windows environments (physical and virtual endpoints)
- Experience working with virtualization platforms (VMware ESXi, Proxmox, AHV, etc.)
- Experience working in one or more major cloud provider environments (AWS, Azure, GCP)
- Experience troubleshooting networks (configuring routing, firewall rules & virtual private networks)
- Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
- Strong time management, organizational, written and verbal skills
Desirable
- Experience with relevant compliance or risk management standards and frameworks such as SOC2, NIST, or FedRamp
- Startup experience and/or early stage SaaS experience
- IT project design and management experience
- Direct experience supporting a GSOC or SOC environment
- Low voltage & cabling experience
What the job involves
- As an IT Systems Engineer, you will collaborate closely with internal teams and external parties to support our delivery of the HiveWatch GSOC OS SaaS platform and services
- Information Technology at HiveWatch is on a mission to enable each department’s success through reliable infrastructure, tools, & processes
- You'll leverage your deep technical support and operational experience to understand our current and future needs, implement technical solutions, and will be critical to ensuring our platform delivers measurable security outcomes for our customers
- Manage and execute on a queue of tickets (requests) both self-created and from internal stakeholders
- Administer business productivity software (Google Workspace, Microsoft 365) including access, policy configuration, and license management
- Manage endpoints via MDM ensuring adherence to device policy
- Gather information to chase an issue to resolution, even when unfamiliar. Leveraging and understanding logs, opening tickets with service providers, and keeping affected parties apprised
- Support the HQ technology stack including wireless networks, presentation equipment, conference rooms, phones, and printers
- Create and deliver documentation regarding best practices and configuration changes
- Work from our headquarters in El Segundo, CA
Our take
HiveWatch is modernizing the security industry by bridging the gap between security-driven and tech-driven physical security systems. The data collected from its sensors and operational programs is used to improve existing installed security systems, helping businesses and organizations transition from reactive-only responses to programs that identify threats before they happen.
HiveWatch has differentiated itself from existing physical security information management (PSIM) companies by being “cloud native” from the moment of inception. This means it is able to avoid issues traditional PSIM systems face when protecting employees and business operations across a largely distributed workforce.
The company has already attracted significant attention in the security industry and has raised impressive funding with leading investors including former Twitter CEO & COO Dick Costolo, Adam Bain of 01A, and Stephen Curry’s venture firm Penny Jar Capital. The new funding will enable the company to build a better customer experience and expand its engineering team.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2025
$33m
SERIES B
Oct 2021
$20m
SERIES A
Total funding: $53m
Company benefits
- Work-Life Balance: Work from home 2 days a week, unlimited PTO for salaried employees (and yes, we actually encourage you to use it!), and paid company holidays
- Family Friendly: Flexible scheduling for family commitments – from recitals to doctor appointments, and optional pet insurance for your furry family members
- Health Benefits: Comprehensive medical, dental, and vision coverage for you and your dependents, along with mental health support and resources, optional HSA or FSA plans, and life and disability insurance
- Perks & More: 401(k), regular team events and celebrations, learning and development opportunities, and an employee referral program.
Company HQ
El Segundo, CA
Leadership
Ryan Schonfeld
(Co-Founder & CEO)Founder & current CEO of RAS Consulting & Investigations. They have also been a consultant for the U.S. Department of State for 10+ years, having worked on Diplomatic Security's counter-terrorism initiative, the Anti-terrorism Assistance Program.
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