Associate Customer Success Specialist, Catapult Sports
Sports technology for athlete performance
Job no longer available
Sports technology for athlete performance
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To unleash the potential of every athlete and team on earth.
Role
Who you are
- Minimum 1+ years working in the elite sporting environment
- Understanding of performance monitoring tools such as GPS; Video Analysis; Tactical applications
- Understanding of statistical analysis of large data sets
- Proficient with using tools such as Microsoft Excel and Google Sheets for analysing large data sets
- Experience with PowerBI and Tableau
- Account management experience with a large customer base
- Great communication skills to foster new relationships and build on existing relationships with a select customer portfolio
- Ability to analyse, and interpret data
- Effective communication to articulate findings to coaches, athletes, and other performance staff
- The desire to influence the performance management of elite sports
- Ability to work individually and with a larger regional team
- Communicate effectively with key stakeholders, particularly software and hardware engineers
- Bachelor’s degree in Exercise and Sport Science required
- Sports science related experience within team sports is desirable
What the job involves
- We are looking for a talented and enthusiastic Associate Customer Success Specialist whose determination for continuous improvement aligns with our ambitious, fast-growing and transforming company
- You will be a key player in the growth of the region by providing high quality training, education and support to Catapult’s customers across the entire range of athlete tracking hardware and software solutions
- You will have an understanding of the sports industry and how the intersection of technology and sport is driving performance improvement
- You will become a product expert across Catapult’s technology stack and utilise this expertise to drive product adoption for your customers
- You act as the post sale point of contact for our customers
- Accountable for retention and driving additional revenue through showcasing the value that our products provide to promote upselling and cross selling opportunities
- The role will also work closely with our business development managers, support technicians, solution architects and customer success specialists throughout NAM to support existing clients and maximise their return on investment, while also supporting new business opportunities
- This includes handling escalations and coordinating activity across these functional areas to ensure a positive customer experience
- You will also be the voice of customers and assist Catapult’s product and engineering teams with the development of our technology stack
- You will provide advanced data analysis for both internal staff and existing customers
- Account manage a select portfolio of teams within your dedicated territory
- Account manage Catapult teams who utilise our online service platform (Unleash and Zendesk)
- Educate customers on best practice when utilizing Catapult technology and value proposition
- Involvement in Pre-Sales activities to drive new business success. This will include performing product demonstrations/training. For all New, Renewal, Cross Selling and Upselling activities
- Assist business development managers with contract extensions through promoting best practice behaviors of Catapult customers
- Produce Customer Success Qualified Leads to drive new business opportunities through existing customers
- On-going remote support to our growing customer base on Catapult’s entire range of athlete monitoring hardware and software solutions
- Customer service initiatives, follow-up calls, visits, emails and communication central to creating a great customer experience
- Logging and maintaining Customer Health through active account management with action plans to improve customer health where necessary
- Product feedback and innovation internally
- Provide evidence based, scientific materials for marketing, internal and external purpose
- Maintain a large database of information
- Aid in the data analysis of our elite teams where required
- General representation of Catapult at domestic and international conferences where required
- Research and development of Catapult’s product stack
Our take
Catapult is a leader in the sports technology market, pioneering wearable technology that provides valuable insights to help athletes prevent injuries, optimise performance and manage their return to play. Over time, the company has expanded its offerings to include advanced wearable analytics, video analysis tools, and athlete management systems.
The company boasts an elite clientele including thousands of big-name teams worldwide, such as Real Madrid, Bayern Munich, the New York Giants, and the Australian Cricket team. These teams rely on Catapult's cutting-edge technology to monitor and improve athletes' performance across training and competition.
This is a good demonstration of Catapult's value, but where it stands out is in its support of grassroots athletes and clubs. Essentially, while many consumer-grade wearables excel at collecting data, they fail to guide people in using it effectively. To address this, Catapult creates tailored training plans to help amateur athletes leverage data for better results in a similar way to professionals.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Company HQ
Prahran, VIC
Leadership
Will Lopes
(CEO & Managing Director)Joined Catapult in 2019 as CEO and Managing Director. Previously spent 19 years at Audible in a number of roles, including Executive Vice President of International Operations and CRO. They also founded Corridor Services where they served as the CEO.
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