Senior Manager of Product Design, ServiceNow

• 4+ years of experience directly managing people and leading product design teams in complex software environments
• 9+ years of total experience in Product Design, Interaction Design, and Visual Design
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Experience integrating AI capabilities (assistants, streaming tokens, autonomous lifecycle remediation) into workflow experiences
• Deep background in enterprise software domains (ITAM, Cloud Management, Observability, SecOps, or developer tooling)
• Demonstrated track record of delivering visually stunning, highly engaging UI and sophisticated data visualization solutions for data-intensive or technical platforms
• High standard for typography, spatial composition, elevation, micro-interactions, and visual polish, with the ability to provide actionable critique on live design files
• Inspiring portfolio demonstrating executive presence, design leadership, team mentorship, and the ability to elevate craft standards across an organization

Desirable

• At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures
• This diversity inspires passion and creativity among our teams and propels innovation in our products
• This role leads our Product Design team within IT Asset Management (ITAM) in Technology Workflows
• As ServiceNow becomes the AI control tower for enterprise workflows, transforming dense, data-heavy asset management into engaging, intuitive, and visually compelling product experiences is essential
• We are looking for an M4 Design Leader who pairs rigorous product systems thinking with an unapologetic commitment to visual craft, aesthetic excellence, and dynamic data visualization
• You will inspire, mentor, and manage a team of designers to turn complex operational datasets and AI lifecycle workflows into consumer-grade, engaging enterprise software
• Oversee Portfolio & People Management: Guide and mentor a high-performing design team in Technology Workflows; recruit top-tier design talent, foster career growth, and establish a player-coach environment that values hands-on craft coaching alongside strategic alignment
• Lead AI & Workflow Innovation: Change the way enterprise teams manage technology assets through design thinking, generative AI paradigms, and responsive interaction design across web and mobile surfaces
• Elevate Visual Craft & Design Quality: Champion a culture of visual excellence and craft rigor across ITAM workflows. Ensure products move beyond utilitarian tables and forms into vibrant, engaging data visualizations, dynamic status tracking, and fluid workflow dashboards
• Drive Strategic Partnerships: Partner closely with Product Management and Engineering leadership from strategic vision, architecture, and road mapping through to pixel-accurate execution
• Advance Platform Consistency: Partner directly with the ServiceNow Platform and Enablement team to evolve enterprise tokens, elevation models, dynamic motion curves, and next-generation data visualization patterns
• Set the Bar for Design Deliverables: Direct your team through user journey mapping, information architecture, high-fidelity prototypes, state-transition choreographies, and polished behavior specifications