Vice President of Product Payments Experience & Customer Loyalty, Flywire

• 15+ years of Product Management experience with at least 5 years leading organizations at the Vice President level or equivalent
• Extensive experience owning global consumer payment products or fintech platforms serving millions of users
• Proven success improving payment conversion, customer engagement, and user experience across complex international payment ecosystems
• Demonstrated experience building customer loyalty, retention, or recurring engagement programs within payments or financial technology
• Strong product strategy background with experience modernizing large-scale platforms and consolidating legacy products
• Deep understanding of UX, product design, localization, accessibility, and customer-centric product development
• Experience partnering with engineering organizations to deliver highly scalable payment platforms
• Knowledge of regulated payment markets including India, China, or similar international markets
• Executive presence with the ability to influence senior leadership, executive committees, and Board-level stakeholders
• Strong analytical mindset with experience leveraging experimentation, product analytics, customer insights, and AI-enabled product development
• Passion for building inclusive, high-performing teams and developing future product leaders

Desirable

• At Flywire, we're seeking a Vice President, Product Payments Experience & Customer Loyalty to define and lead the end-to-end payer experience across our global payments platform
• Reporting directly to the Chief Payments Officer, this executive leader will own every customer-facing payment experience, from checkout through payment confirmation, while building Flywire's long-term payer loyalty strategy
• This role is responsible for increasing payment conversion, improving customer satisfaction, reducing friction, and creating experiences that encourage millions of global payers to choose Flywire again and again
• This is an exceptional opportunity for an experienced product executive who combines deep payments expertise with world-class consumer product leadership and has a passion for building elegant, scalable, AI-enabled payment experiences
• Define the vision and strategy for every payer-facing payment experience across Flywire
• Own Hosted Payment Pages, Checkout, payment flows, translations, notifications, email communications, and overall UX
• Establish global quality standards and ensure consistent experiences across all products and regions
• Improve payment completion, conversion, and customer satisfaction through continuous optimization
• Lead localization strategies across highly regulated global markets including India, China, and other complex regions
• Build Flywire's first global payer loyalty strategy
• Increase repeat payment behavior through frictionless returning payer experiences
• Develop loyalty metrics including repeat usage, retention, re-engagement, and lifetime value
• Partner with Payments Monetization to balance customer experience with sustainable business outcomes
• Evaluate innovative loyalty initiatives, referrals, personalized experiences, and value-added payment services
• Lead consolidation of fragmented payer experiences into a unified global platform
• Define long-term experience architecture alongside Platform Engineering
• Prioritize modernization initiatives that improve scalability, maintainability, and user experience
• Simplify customer journeys while reducing operational complexity
• Serve as Flywire's executive advocate for the payer
• Translate customer feedback, behavioral insights, and market trends into product investments
• Partner with Payments Performance & Insights to identify friction and optimization opportunities
• Influence strategic decisions across Product, Platform Engineering, Network, Operations, and Commercial teams
• Lead and develop a global Product Management organization
• Foster a culture of experimentation, rapid learning, and data-driven decision making
• Partner closely with Engineering, Design, Analytics, Payments Network, Operations, and Commercial leaders
• Drive AI-first product development practices, leveraging AI-assisted product discovery, personalization, and rapid iteration throughout the product lifecycle