Account Manager, Side
Speech & AI Technologies
Video game development services
Open for applications
Video game development services
1001+ employees
Open for applications
1001+ employees
Company mission
To help studios bring their vision to life and make every gamer's experience as perfect as possible.
Role
Who you are
- 5+ years of experience within speech technology, AI/ML services, data annotation, data collection, or language technologies
- Experience working with large technology platforms or enterprise AI customers
- Technical fluency in deep learning-based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines
- Strong understanding of annotation workflows, dataset management, and model evaluation concepts
- Comfort engaging directly with engineering, ML, and product stakeholders
- Strong communication skills with the ability to bridge technical and operational teams
- Commercial awareness and structured account management discipline within enterprise environments
What the job involves
- Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets
- We're seeking an Account Manager who will lead high-profile relationships within the speech and AI ecosystem
- This role combines technical fluency, partnership management, legal and commercial awareness
- The successful candidate will act as a trusted interface between client technical teams and internal delivery teams, ensuring alignment, solution clarity, and long-term partnership stability
- This is not a pure sales role. It requires strong technical credibility and a customer-first mindset
- Serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain
- Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams
- Translate complex technical requirements into clear internal delivery plans and execution roadmaps
- Ensure alignment between client expectations and operational capabilities across data, engineering, and production teams
- Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, annotation, and model training support
- Contribute technical insight during solution design discussions, including conversations around model accuracy, constraints, scaling, and evaluation methodologies
- Protect and stabilize existing revenue streams while supporting responsible expansion aligned with the client’s technical roadmap
- Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk
- Partner closely with delivery, data operations, engineering, and product teams to ensure seamless transition from scoping to execution
- Identify risks early, escalate appropriately, and maintain transparency across stakeholders
- Build long-term trust through responsiveness, clarity, and professionalism in complex enterprise environments
Our take
Video game development is a complex process that requires teams of artists, programmers, testers, voice actors, and other specialists to allow the game to launch successfully. However, sourcing and hiring such specialists and coordinating teams can be a time-consuming task, particularly for cross-platform and multilingual games.
Side (previously PTW) provides cross-platform video game development services for publishers, focused on offering end-to-end services from art production and game development to localisation and data collection. The company differentiates itself from similar agencies by focusing heavily on localisation, ensuring that every game has been designed to meet QA for localised standards such as slang, culture, holidays, taboos, food, and more.
Whilst Side certainly faces competition from other video game development agencies and freelance service providers, its experience working on high-profile titles like Star Wars Outlaws and Silent Hill 2 sets it apart. This impressive portfolio puts Side in a position for future success, as it has clearly demonstrated its ability to contribute to the development of major games that meet the expectations of players around the globe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company HQ
London, UK
Leadership
Deborah Kirkham
(CEO)During their tenure, Side has expanded to over 3,500 employees, achieved double-digit profit growth, and consistently delivered year-over-year success.
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