Software Engineer, Aircall
Backend, Growth
+ Equity
Cloud-based call centre and phone system
Job no longer available
Cloud-based call centre and phone system
501-1000 employees
Job no longer available
+ Equity
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- You have at least 7+ years of experience in back-end development on a large scale, with experience in Javascript, Ruby or Python, with a focus on delivering for security, scalability, availability, and performance
- You have a growth mindset
- You have exceptional problem solving, critical thinking and communication skills
- You are biased towards action
- You have excellent analytical skills and a good relationship with data. You let data inform and confirm your decisions
- You enjoy working cross-functionally and wearing multiple hats as necessary
- You have a passion for learning and you are willing to tackle new challenges
- Previous experience with working on a Growth Engineering team is a plus
- You are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge!
What the job involves
- We are looking for a passionate and driven Growth Engineer to join our team and contribute to Aircall’s rapid growth
- This role offers the unique opportunity to be at the forefront of our engineering efforts to develop and optimize the technologies that will scale our business via enhancing the customer journey
- Collaborating with teams across the company, you will leverage your technical skills to solve complex challenges, improve operational efficiency and lead our business towards its strategic goals
- Working closely with cross-functional teams to design, develop and optimize scalable solutions that focus on customer acquisition, engagement and retention
- Utilizing a data-driven approach to inform decision-making, identify areas of opportunity and measure the impact of initiatives
- Understanding the business context and problems holistically, zooming into specific problems to solve them considering the whole picture
- Leading projects and initiatives, providing guidance and mentorship to team members around you and fostering a culture of innovation via operational excellence
- Building new products and features from conception to launch, starting from an MVP and thinking in increments instead of striving for perfection from day one
- Ensuring the adoption of best practices in software development, security and technology infrastructure. Keeping a high quality bar and never compromising
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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