Infrastructure Support, Moneyhub
6 Months Fixed Term Contract
More information about location
Financial management solutions
Be an early applicant
Financial management solutions
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To improve the financial wellness of people, their businesses, and their communities.
Role
Who you are
- Experience in a senior internal IT, IT engineering or systems administration role
- Strong experience supporting macOS and Windows
- Experience administering Google Workspace and/or Microsoft 365
- Hands-on experience with MDM / endpoint management, ideally JumpCloud, Mosyle or similar
- Experience managing onboarding, offboarding and hardware lifecycle
- Good understanding of IT security, access management and compliance
- Experience working with cloud and SaaS environments
- Proven experience automating processes or reducing manual administration
- Practical experience using AI tools such as Claude or ChatGPT to improve productivity or solve technical problems
- Experience delivering or contributing to IT projects and change
- Strong communication skills and the ability to work with non-technical teams
- A systems-thinking mindset — you look beyond the immediate problem and think about how to improve the wider process
- We're looking for someone who is technically strong, curious and enjoys making things work better
What the job involves
- We are looking for a highly experienced, pragmatic IT Support Engineer who prioritizes stability, security, and efficiency over a chaotic "start-up/scale-up" mentality. This individual must seamlessly balance routine operations—such as laptop procurement, provisioning, shipping, and user lifecycle management—with complex project work
- They will support a diverse base of technical and non-technical users across a 65% macOS and 35% Windows environment. Experience operating within rigid information security frameworks (ISO:27001, SOC II, PCI) is highly desirable
- You’ll work closely with the IT Manager to improve our technology environment, strengthen security and compliance, and make IT simpler and more effective for everyone across the business
- 40% - End-User Support:
- Provide technical support across macOS and Windows
- Troubleshoot hardware, software, SaaS, access and connectivity issues
- Own complex issues through to resolution and act as a senior escalation point
- Identify recurring problems and find ways to prevent them
- 35% - Systems Administration & Compliance:
- Manage hardware procurement, provisioning, shipping and lifecycle
- Own IT onboarding and offboarding processes
- Administer platforms including Google Workspace, M365, Box, JumpCloud, Mosyle and ESET
- Maintain secure, well-documented processes aligned with ISO 27001, SOC 2 and PCI requirements
- Look for opportunities to automate repetitive administration
- 25% - Projects & Automation:
- Lead and support internal IT, infrastructure and security projects
- Improve workflows and how our systems work together
- Configure and optimise MDM and endpoint management platforms
- Use AI and automation to reduce manual work and improve efficiency
- Help colleagues adopt new technology and processes
- 3 Months - Build the Foundation:
- Take ownership of hardware and IT lifecycle processes
- Become confident supporting our macOS and Windows environment
- Establish yourself as a trusted technical escalation point
- Deliver your first AI or automation improvement
- 6 Months - Improve & Automate:
- Review and optimise our JumpCloud and Mosyle environments
- Improve onboarding and offboarding workflows
- Deliver an IT, infrastructure or security project
- Demonstrate measurable improvements in efficiency
- 9 Months - Lead & Influence:
- Act as a senior technical escalation point and deputy to the IT Manager
- Take ownership of complex projects and technical decisions
- Ensure key IT processes are documented and compliant
- Deliver a significant automation or AI initiative that saves measurable time
Our take
2022 saw large changes to the FCA (Financial Conduct Authority) and its Consumer Duty regulations, which have meant that companies such as Moneyhub, an Open Finance data and payments platform, are more important than ever.
Moneyhub has gone from strength to strength as a data analytics for finance platform. A winner of the UK Fintech Awards 2021, Moneyhub helps businesses develop better ways to engage with their customers through consent-driven data. It also gives companies and people the power to make more informed decisions about risk management and investment through their big data.
The influx of VC funding Moneyhub has received reflects the growing need for more powerful financial management and customer engagement tools, especially as corporation tax and cost of living rise exponentially. Moneyhub is a leader in this area, at a time when companies like it are under more pressure to help navigate a rocky economy. On that subject, Moneyhub closed off its D2C practices in 2025 to focus entirely on products for B2B customers, including a white-label engagement platform, APIs for open data and credit and payment decisioning solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2022
$20.3m
EARLY VC
Oct 2022
$47.3m
EARLY VC
Total funding: $85.5m
Company benefits
- 10% toward each person’s pension
- Private medical insurance, accepting of all pre-existing conditions
- Support for your mental, financial, and professional wellbeing including 24/7 access to a GP online for consultations
- Flexible working
- 25 days holiday, plus bank holidays and the option to buy more
- Family pay for all new parents
- Personal development fund
- Professional memberships
Company HQ
City of London, London, UK
Leadership
Alastair McGill
(CEO)Previously General Manager at Broadridge, CRO and Managing Director of Cashfac Technologies and was the Executive Vice President of the Asia Pacific for SmartStream Technologies.
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