Business Operations Lead, Mesa
+ Equity
More information about location
Homeowner membership platform
Open for applications
Homeowner membership platform
21-100 employees
Open for applications
+ Equity
More information about location
21-100 employees
Company mission
To make homeownership more affordable and rewarding.
Role
Who you are
- 5+ years of experience in a business operations, project management, or generalist role, ideally within a high-growth startup or fast-paced environment
- Proven ability to “get stuff done”: Self-starter who can work independently, manage multiple projects simultaneously, and thrive in ambiguity
- Strong analytical skills: Ability to leverage data to drive decision-making, optimize processes, and measure success. Proficiency with tools like Excel, Google Sheets, and analytics platforms (e.g., Tableau, Looker)
- Operational expertise: Experience with implementing both technical solutions and manual processes that scale efficiently. Familiarity with CRM systems (e.g., Salesforce) is a plus
- Excellent communication skills: Ability to convey complex ideas in simple terms, both in writing and verbally. Skilled at engaging with stakeholders across all levels
- Adaptable & resilient: Comfortable with change and able to navigate the uncertainties of a growing organization
- Education: Bachelor’s degree in Business, Operations, Marketing, or a related field
- Willingness to travel (within the US) as needed to support operational initiatives and build relationships with key partners
- You have a degree in Sales, Marketing, Business Administration, or a related field
What the job involves
- This role is perfect for someone who thrives in a dynamic, hands-on environment, enjoys tackling complex challenges, and can quickly adapt to new situations. You’ll be instrumental in building, optimizing, and scaling our business operations, enabling us to drive growth, efficiency, and success across the company
- Operational Strategy & Optimization: Conduct deep-dive analyses into existing business processes, identify inefficiencies, and develop scalable solutions that optimize performance across various departments
- Project Management & Execution: Lead cross-functional initiatives from conception to execution, ensuring projects are delivered on time and within scope. This may involve setting up new systems, automating workflows, or launching pilot programs
- Data-Driven Decision Making: Analyze operational data to uncover trends, generate insights, and provide actionable recommendations that inform strategic business decisions. Implement KPIs to track success and continuously refine operational processes
- Process Improvement: Design and implement streamlined processes that drive efficiency across the company. Develop SOPs (Standard Operating Procedures) to ensure consistency and scalability as the organization grows
- Cross-Functional Collaboration: Work closely with teams including Product, Sales, Marketing, and Finance to ensure alignment on strategic goals. Proactively identify bottlenecks and opportunities for collaboration
- Problem Solving & Troubleshooting: Serve as the go-to problem solver for various operational challenges, using creativity and critical thinking to develop solutions quickly and effectively
- Stakeholder Engagement: Act as a liaison with key stakeholders (internal and external), building strong relationships to support Mesa’s growth initiatives. Manage communications, set expectations, and deliver results
- Continuous Learning & Adaptation: Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation within our operations. Quickly learn new tools and methodologies to enhance your effectiveness in the role
Our take
Mesa is a mortgage fintech offering homeowners 1% cash back on mortgage payments and a rewards credit card tailored to home-related expenses. The card earns points on mortgage payments, utilities, repairs, groceries, and gas, providing more value on essential spending.
The card, issued by Celtic Bank, is not tied to the home and offers points that can be redeemed for cash back, travel, or applied toward mortgage payments. Mesa also plans to offer discounts on home improvement and big-box memberships to enhance its homeowners-focused rewards.
Despite challenges in the mortgage fintech market, Mesa has secured substantial funding. With its unique mix of mortgage loans and rewards, it's well-positioned for growth as it scales and brings more value to homeowners.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Sep 2024
$9.2m
SEED
Total funding: $9.2m
Company benefits
- 401k Retirement: Invest in your future with our 401(k) retirement plans
- Work Remotely: Enjoy our office space in the West Village of NYC, or work from anywhere with our flexible remote working policy
- Company Events: Participate in offsites, team activities, and guaranteed fun
- Health Insurance: Enjoy comprehensive healthcare coverage for medical, dental, and vision
- Equity: Share in our success with equity opportunities for all employees
- Dog Friendly: Bring your furry friend to work in our dog-friendly NYC office
Company values
- Put People First: Trust is our default mode; we prioritize our employees, customers, and partners, investing in each other
- Take Ownership: Own every challenge, make data-driven decisions, and always prioritize the company and customers' best interests
- Obsess over the Customer: We treat our customers like royalty, providing a 10x better experience than the competition
- Work with Speed: We have a bias towards action. Fail and win fast. Learn. Iterate
- Go Big or Go Home: We make bold bets and focus on impactful 10x opportunities
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Kelley Halpin
(Co-Founder & CEO)Co-Founded AnyCreek and currently serves as an Advisor. They were previously an Advisor at Resio, and the Head of Growth at Paceline.
Salary benchmarks
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