Accounts Receivable Specialist, Fictiv

• 3 - 5 years of experience in Accounts Receivable, Order-to-Cash (O2C), and Credit & Collections — B2B experience strongly preferred
• A track record managing complex, varied customer portfolios independently
• Strong negotiation and communication skills — you can hold a firm line on collections while keeping the customer relationship intact
• A customer-focused mindset paired with real attention to detail
• Comfort influencing stakeholders outside your own department
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred
• Experience with SAP or NetSuite preferred
• Experience driving workflow automation or process enhancement

Desirable

• As our Accounts Receivable Specialist, you'll own a portfolio of B2B and B2C accounts — some straightforward, some genuinely complicated
• You'll be the person who catches credit risk early, negotiates repayment plans that actually work, and keeps disputes from turning into write-offs
• This isn't a back-office, process-the-paperwork role: you'll work directly with sales, customer service, and finance to solve problems that affect the company's bottom line
• Make collection calls and follow up on past-due accounts with customers directly
• Own day-to-day credit evaluation for your portfolio, with support from your manager
• Assess credit exposure for new and existing customers using D&B reports and other data, and apply that analysis to sound open-credit-term decisions
• Investigate and resolve disputed accounts receivable in partnership with sales and customer service
• Keep customer account information current and accurate in the system
• Process credit card payments through our accounting systems
• Manage dunning and escalate serious delinquency issues appropriately
• Troubleshoot outstanding account issues and drive them to resolution
• Review and approve or hold orders using sound judgment on customer risk
• Apply Lock Box payments and reconcile customer accounts
• Process customer refunds and maintain accurate filing records
• Contribute ideas for process improvement — we want people who make the job better, not just do the job
• Provide team coverage for time-off requests, and partner across business units, sales, customer service, and finance on credit and customer service matters