Lead Site Reliability Engineer, Mastercard
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment
- Experience in large scale operations
- Experience in Designing, Migrating Applications from On Prem Environment to Cloud Platforms
- Strong Understanding of Kubernetes Platform and scaling of applications on AKS, EKS
- Good understanding of Security on Kubernetes Platform
- Experience with Observability tools such as Dynatrace, SPLUNK
- Strong troubleshooting and issue resolution skills a must; experience in coming up with new solutions and thinking “outside of the box”
- Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills required
- Experience in cloud environments such as AWS, Azure
- Advance level understanding of Cloud Platforms, DevOps process, CI/CD platforms, Kubernetes, Cloud Networking, IPAM and Policy Management, PCI and audit process, Cloud Security and Cloud Security Posture Management
- Bachelor's Degree or equivalent combination of experience and formal education
What the job involves
- This is a Lead Cloud Operations Engineer role (Lead SRE Engineer role) that will manage Cloud Platforms in Mastercard and provide operational support to multiple customer applications and products on the platforms
- The candidate will work towards strengthening Mastercard’s Cloud Platforms and Automate Deployment, Observability and other tasks
- Support Change Management on the platform
- Review and provide inputs on overall design and observability of the platform
- Operational support for platform and workloads/products hosted on the platform
- Automate manual activities
- Troubleshooting and Root cause analysis
- Problem management
- Creating Observability Plans
- Troubleshooting and defect management
- Problem Manangement
- Change Management
- Escalation and Communication
- Cost Management
- Service Desk and Incident Ticketing
- SLA and KPI Adherence
- Knowledge management
- Review and provide inputs on design and architecture of cloud Products
- Support Kubernetes Platforms such as EKS, AKS and Open Shift
- Supporting application teams deployed on Cloud Platforms
- Troubleshoot day to day issues on the cloud
- Ensuring safety and soundness of the platform
- Service Management, Process documentation, Knowledge documentation
- Collaborating with Engineering teams for defects, new features and operationalize them
- Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal to minimize the impact to our customers
- Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers
- Work in conjunction with other application support members to create and facilitate a 24x7x365 resolution mechanism
- Assist in the continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments
- Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues
- Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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