Partner Solutions Architect, Netomi
Office located in San Mateo, CA
Customer service automation
Open for applications
Customer service automation
201-500 employees
Open for applications
Office located in San Mateo, CA
201-500 employees
Company mission
To enable companies to build deep engagement in this new era with conversations that are emotional, empathetic, intuitive, and on brand.
Role
Who you are
- 6–10+ years in Solutions Engineering, Solutions Architecture, or technical pre-sales roles
- Strong hands-on experience with coding, APIs, integrations, and building real-world solutions/POCs
- Ability to prototype, debug, and adapt solutions in live, high-pressure deal environments
- Highly skilled at creating repeatable technical assets for partners, and understands how to smoothly hand-off to Customer Success and other delivery teams
- Experience supporting enterprise sales cycles and engaging with both technical teams and executive stakeholders
- Proven ability to translate complex technical concepts into clear business outcomes
- Experience working with partners and SIs in co-sell motions
- Strong understanding of:
- AI/ML or LLM-based systems (preferred)
- Cloud environments (AWS, Azure, GCP)
- Scalable system design and integrations
- A technical builder—you’re comfortable writing code, troubleshooting integrations, and getting hands-on in POCs
- A credible executive communicator—you can confidently present to C-suite stakeholders and simplify complex ideas
- Commercially minded—you understand this role exists to drive revenue and close deals
- Thrive in ambiguity—you can move quickly from whiteboard → working solution → closed deal quickly
- Strong sense of ownership—you step into gaps and push deals forward without waiting for direction
- Energized by working at the intersection of technology, sales, and partners
What the job involves
- We are seeking a highly technical and customer-facing Partner Solutions Architect to play a critical role in driving revenue through enterprise deals and partner ecosystems
- This role sits within the Alliances team to advance deals, enable partners (especially SIs), and bring Netomi’s platform to life in customer environments
- You will operate as both a hands-on builder and a front-line technical seller—leading POCs, writing and reviewing code where needed, and translating complex architectures into clear business value for executive stakeholders
- You are equally comfortable writing code for a live POC as you are presenting a solution strategy to a CIO or CTO
- You will partner closely with the Channel and Partner Enablement Managers to ensure technical deal learnings are translated into scalable partner programs and training
- Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions
- Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption
- Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment
- Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO
- Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments
- Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates
- Ensure a smooth technical hand-off to CS and Delivery teams
- Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP)
- Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes
- Ensure solutions are aligned with best practices for performance, security, and scalability
- Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks)
- Enable partners to independently execute POCs and implementations over time
- Standardize best practices to scale partner-led technical delivery
- Represent Netomi in partner and customer engagements as a technical expert
- Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations
- Provide feedback to Product and Engineering teams based on partner and customer insights
Our take
Customer service plays an essential role for any organisation wanting a long term and profitable business. It’s a critical differentiator and catalyst for customer loyalty, with the majority of consumers saying that bad customer service experiences have caused them to switch brands or service, or back out of a purchase.
Netomi provides companies with a convenient, intelligent and cost effective way to facilitate the best customer interactions on email, chat and mobile. Its conversational AI system allows businesses to activate, manage and train AI to automatically resolve customer issues, operating more effectively than classic AI chatbots.
Netomi is the market leader in AI-first customer experience, and, with the value of the chatbot market rapidly increasing, it has ample space to grow. The company has also seen good investment which is allowing it to increase headcount and continue scaling its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Company benefits
- Flexible work environments
- Educational / professional development opportunities
- Equity opportunities
- 401K plan
- Snacks, breakfast and a daily catered lunch
- Work from home opportunities
- Health insurance
Company HQ
Hayward Park, San Mateo, CA
Leadership
Puneet Mehta
(Founder & CEO)Previously Senior VP of Engineering and Data Science at Citi, Software Engineer and Scientist at IBM TJ Watson Center and Vice President of Engineering at JPMorgan Chase.
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