Senior AI Project Manager, ASAPP

• 5+ years managing customer-facing software or SaaS delivery projects, with a track record of successful enterprise-scale engagements
• Experience delivering projects across Agile, Waterfall, or hybrid methodologies in technical or AI-adjacent environments
• Strong problem-solving and risk-management abilities, with a bias toward proactive communication over reactive escalation
• Effective stakeholder engagement skills, with demonstrated ability to operate across both technical and executive audiences
• A player-coach mindset, with the ability to lead by example, stay close to the work, and develop the people around you
• PMP certification preferred
• Ability to assess AI use cases at a foundational level and support evaluation of data readiness and model performance considerations
• Familiarity with prompt engineering concepts, AI governance basics, and guardrails as they relate to enterprise deployments
• Experience helping customers set realistic expectations across AI and generative AI implementations
• Comfort identifying and tracking AI-specific risks including data quality issues, model behavior, and hallucination-related considerations
• Active use of AI tools in daily work for automation, analysis, or documentation

Desirable

• We are seeking a Senior AI Project Manager to join our Customer Experience organization. In this role you will manage customer-facing software and AI delivery projects from initiation through closure, coordinating across technical and business teams to ensure clear communication, predictable execution, and a high-quality customer experience
• You will play a central role in driving delivery discipline across our most strategic enterprise engagements. This is a player-coach role, meaning you are equally comfortable rolling up your sleeves on the work itself as you are mentoring and elevating the people around you
• Manage software and AI delivery projects end to end, ensuring alignment with scope, timelines, and customer expectations across the full project lifecycle
• Build and maintain project plans, schedules, and core delivery documentation to support transparency and accountability across teams
• Communicate project status, risks, and dependencies clearly to enterprise customers and internal stakeholders, including executive leadership
• Coordinate cross-functional teams spanning Solutions Engineering, Product, and Customer Success through each phase of delivery
• Support escalation handling with professionalism and timely follow-through, serving as a steady point of contact for customers navigating complex deployments
• Contribute to PMO best-practice development and continuous improvement efforts as our delivery organization scales
• Adjust project plans proactively in response to changing priorities, customer needs, or evolving product capabilities