Senior Customer Success Manager, Flywire
B2B
CA$95-115k
+ Commission; + Restricted stock units
Global payments processing
Be an early applicant
Global payments processing
1001+ employees
Be an early applicant
CA$95-115k
+ Commission; + Restricted stock units
1001+ employees
Company mission
To save international students and their families money that would otherwise be lost on bank fees and unfavorable foreign exchange rates.
Role
Who you are
- B.S. or M.S. in Business Administration (or equivalent)
- 5+ years of relevant sales, consulting, or customer facing experience, ideally within a SaaS business. (note: doesn't have to be in tech)
- Experience working in highly collaborative environments
- Demonstrated experience working in a fast paced startup environment
- Ability to manage a project, work to deadlines, and prioritize between competing demands
What the job involves
- In this role, you will grow our B2B vertical by driving impact through our customer relationships
- You will become their trusted advisor enabling you to demonstrate a path to mutual value for both Flywire and our customers
- You will own the entire lifecycle of the customer relationship from onboarding through continued renewal of our solution, while working with internal teams as needed to ensure successful relationships
- Our team is composed of creative problem solvers and execution focused Flymates who develop deep relationships with customers to understand their challenges and ensure each client gets the most value out of our solution
- At Flywire, we measure value not only through the revenue associated with a customer, but also through their satisfaction with the solution and ultimately their usage of the product
- To be successful in this role, you will leverage your knowledge of Flywire’s services and solutions, along with a deep understanding of our customer’s business, so that you can build a long term successful relationship
- Own strategic relationships with Flywire clients
- Lead customers through the onboarding process with enthusiasm and support, in order to set them up for success
- Ensure long term client success by building relationships with decision-makers and influencers, holding quarterly business reviews, and managing the renewal process
- Identify and execute opportunities to increase clients’ investment with Flywire
- Based on client feedback, develop and evolve strategies for increasing utilization of Flywire solutions
- Serve as the primary point of contact for all troubleshooting, looping in relevant Flymates and teams as needed
- As a front-line contact, help collect product feedback to help influence the roadmap for our B2B customers
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and recently secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Work From Home Stipend
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Company HQ
Boston, MA
Leadership
Mike Massaro
(CEO, not founder)Consultant at PwC. VP Strategic Accounts at Carrier IQ, before joining Flywire as VP Business Development in 2013. Became CEO upon departure of founder Iker Marcaide in 2013.
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