Associate Technical Account Manager, Recorded Future
$78-107.3k
3-4 days a week in office
Advanced cyber threat intelligence platform
Be an early applicant
Advanced cyber threat intelligence platform
1001+ employees
Be an early applicant
$78-107.3k
3-4 days a week in office
1001+ employees
Company mission
To secure our world with threat intelligence, and we’re also committed to making Recorded Future an incredible place to work.
Role
Who you are
- Foundational understanding of fundamental intelligence concepts, frameworks and tradecraft, cyber security tooling, and SaaS environments
- Foundational understanding of basic intelligence concepts and common security frameworks
- Strong foundational verbal and written communications, attention to detail, and a drive to learn quickly
- A customer-focused growth mindset and boundless curiosity
- Strong project management skills
- Bachelor's Degree or related experience in cybersecurity, computing science, information systems, intelligence studies, or a related field
What the job involves
- Recorded Future is seeking an emerging intelligence or cybersecurity professional eager to learn and grow at the intersection of technology, threat intelligence, and customer success. As an Associate Technical Account Manager, you are a proactive learner who follows standard practices. You bring curiosity, foundational technical knowledge, and a drive to help customers begin operationalizing intelligence
- This role focuses on learning foundational customer success processes and supporting a segment of accounts under detailed instruction
- Support a portfolio of customer accounts for realizing value from Recorded Future’s products and services, as guided by a TAM/Senior TAM
- Handle customer support escalations effectively (resolve or escalate further) achieving high customer satisfaction
- Help to drive the customer lifecycle, orienting to the Customer Success Plan and adherence to the engagement model
- Responsible for assisting, coordinating, and/or supporting customers and projects as determined by the Technical Account Manager
- Maintain administrative rigor in Recorded Future systems of record with meaningful updates on routine customer interactions
- Coordinate the scheduling and preparation for delivery of licensed Professional Services and Advisory engagements as directed by the Technical Account Manager
- From the beginning you demonstrate an eager willingness to learn and demonstrated ability to grow and develop in a technical role
- Within 6 months you will demonstrate a foundational understanding of the company's pillars (Cyber Operations, DRP, Third Party Risk and Fraud), a foundational understanding of service offerings, and foundational knowledge of the Recorded Future Platform, and how that fits within a customer's tech stack
Application process
- Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager
Our take
Cybersecurity threats are increasingly urgent for businesses, governments, and citizens worldwide, growing in both number and sophistication. Recorded Future has spent over a decade developing a solution to this problem. Its platform leverages billions of data points from across the internet, including dark web sources, state actors, and vulnerability information, to identify and anticipate cybersecurity threats.
While many cybersecurity firms are emerging due to the surging demand, Recorded Future stands out with its market-leading pedigree. Originally funded by In-Q-Tel and Google, its clients include private contractors for the US Intelligence Community, and it has produced influential reports on major cybersecurity issues.
Continuing to expand its capabilities by adding identity intelligence, attack surface intelligence, and card fraud intelligence, it partners with companies like Microsoft to research new cyber threats. Recorded Future was acquired by Mastercard in 2025 for a staggering $2.7B, where it will integrate its AI-powered threat intelligence with the payments company's cybersecurity services. This has opened up an even wider customer base for Recorded Future as the world of digital payment solutions becomes increasingly vulnerable to advanced cyber threats.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2017
$25m
SERIES E
Apr 2015
$12m
SERIES D
Total funding: $58.7m
Company benefits
- Competitive compensation
- Retirement plans
- Great health benefits for employees and their families
- Company paid life and income protection
- Structured professional development and career advancement programs
- Generous paid time off
- Parental leave
- Wellness programs
- Hybrid work and flexible schedules
Company HQ
Financial District, Boston, MA
Leadership
Staffan Truvé
(Co-Founder & CTO)Chairman at Makewave AB, Interspecrtal, and Qamcom Research and Technology, alongside being a Board Member at Vinnoca and WASP.
Christopher Ahlberg
(Co-Founder & CEO)Prior to co-founding Recorded Future in 2009, Christopher Founded TIBCO Software in 1996, where they spent 11 years as the CEO and nearly 2 years as an EVP/President.
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