Implementation Specialist, Ivo
$140-170k
OTE
More information about location
5+ days a week in office
Contract intelligence for the enterprise
Be an early applicant
Contract intelligence for the enterprise
101-200 employees
Be an early applicant
$140-170k
OTE
More information about location
5+ days a week in office
101-200 employees
Company mission
To re-imagine contracting by streamlining the review process and unlocking the intelligence hidden in an organization’s entire library of agreements.
Role
Who you are
- 4–8+ years in implementation, professional services, onboarding, or customer delivery roles for complex B2B SaaS products
- Significant experience working with enterprise customers and navigating multi-stakeholder environments
- Strong ability to scope ambiguous problems, design structured solutions, and execute against them
- Technically fluent enough to discuss data models, integrations, workflows, and system constraints (without needing to be an engineer)
- Strong customer presence with demonstrated experience managing complex customer projects and software roll-ours
- Comfortable setting boundaries, managing expectations, and saying “no” when necessary
- Highly organized, with strong written and verbal communication skills
What the job involves
- You will be responsible for onboarding large, complex customers into Ivo’s intelligence tool. This role owns the end-to-end implementation experience in close partnership with Customer Success Managers (CSMs), acting as the customer’s primary guide through scoping, configuration, workflow design, and early value realization within Intelligence
- This is not a sales or solutions consulting role. You will work closely with senior lawyers, legal operations, and technical stakeholders at enterprise customers to design and deliver onboarding plans that reflect real-world complexity, existing systems, and high expectations
- Own Enterprise Onboarding & Delivery
- Lead post-sale onboarding for large, complex enterprise customers, from kickoff through initial steady-state usage
- Act as the customer’s primary implementation owner, coordinating closely with the assigned CSM
- Build trust with senior customer stakeholders by demonstrating strong judgment, structure, and follow-through
- Scoping & Implementation Design
- Facilitate structured scoping sessions to understand customer objectives, priorities, workflows, and constraints
- Translate customer goals into clear implementation plans, including:
- Workspace structure and document scope
- Workflow design and prioritization
- Integration considerations with existing tools (e.g., Salesforce, Sharepoint and Google Drive)
- Create project plans around timelines, dependencies, and outcomes
- Workflow & Intelligence Setup
- Design and support customer-specific Intelligence workflows, intake mechanisms, and fact extraction use cases
- Ensure configurations align with customer operating models and long-term scalability
- Partner with internal teams (legal engineering, product, support) to deliver solutions that meet customer requirements
- Training & Enablement
- Deliver tailored training sessions for customer teams on:
- Intelligence workplace setup and usage
- Fact extraction and query workflows
- Best practices for scaling usage across teams
- Ensure customers feel confident operating independently while knowing when and how to engage Ivo for support
- Ongoing Implementation Support
- Manage implementation-related requests during onboarding in line with defined SLAs and complexity tiers
- Provide clear status updates, risk flags, and recommendations to both customers and internal stakeholders
- Identify patterns across implementations and contribute to process improvements, templates, and playbooks
- Enterprise customers judge Ivo not just by product quality, but by how confidently and competently we onboard them. The Implementation Specialist is the person who turns a signed contract into a real, working system customers trust
- This role sits at the center of customer experience, operational rigor, and long-term retention — and will be foundational as Ivo continues to scale upmarket
Our take
An enterprise's contracts can be a key source of information to support better, faster decision-making, but extracting insights from them can be cumbersome due to their structure and complexity. One of Ivo's co-founders experienced this complexity first-hand, which is why the company was created to help streamline these workflows.
Whilst traditional contract workflows can slow down business, and even introduce more risk, Ivo's approach leverages AI to automate contract insights at scale. Its platform can review agreements, benchmark, uncover relationships between contracts, answer complex contract questions, and more.
Through this, Ivo reduces the workload for teams, so they can focus on actually creating value for the business. The platform is utilised by teams at IBM, Uber, Shopify and Canva, and the company has raised substantial funding to support accelerated product development and the building out of its team.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jan 2026
$55m
SERIES B
Feb 2025
$16m
SERIES A
Total funding: $83.3m
Company benefits
- Health, vision, and dental plans
- Unlimited PTO
- On-site gym (in SF and London)
- Commuter benefits
- FSA and HSA benefits
- 401(k) plan
Company values
- Excellence - We’re to committed to developing our talent and building great things
- Keep it lean - No politics or bureaucracy. You can make an impact on day 1
- Courage - We value people who are excited about solving hard problems and persistently seek solutions
- Impatience - We value speed, intensity, and bias towards action
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Min-Kyu Jung
(CEO & Co-Founder)Previously a Law Clerk then Solicitor at Bell Gully.
Jacob Duligall
(CTO & Co-Founder)Previously Senior Software Engineer at Xero, and Software Developer at Snapper Services Limited.
Salary benchmarks
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