Customer Success Manager, Flowcode
Retail + CPG
$100-115k
OTE
+ Equity
4+ days a week in office (Soho, NYC)
QR code generator platform
Posted today
QR code generator platform
101-200 employees
Posted today
$100-115k
OTE
+ Equity
4+ days a week in office (Soho, NYC)
101-200 employees
Company mission
To change how we interact with the world around us.
Role
Who you are
- Have 3+ years in customer success, account management, or partnerships, ideally working with major retailers like Walmart, Home Depot, or Target, or with CPG brands like Kraft Heinz or AB InBev
- Understand the retail and CPG ecosystem: shopper marketing, packaging, in-store and point of sale, retail media networks, trade marketing, loyalty, and ecommerce
- Know how retail and CPG orgs are structured and can navigate from a brand manager or shopper marketing champion to the right budget owner across brand, digital, and trade fast
- Can confidently connect Flowcode to retail and CPG KPIs: first-party data capture, conversion, sales lift, loyalty sign-ups, repeat purchase, and campaign attribution
- Plan around the retail calendar: seasonal resets, holiday, back to school, product launches, and packaging and print production timelines
- Spot churn signals early and act. You've turned at-risk accounts into renewals and have the receipts
- Move fast on account challenges. You are highly proactive, resourceful, and sharp under pressure
- Can synthesize complex client challenges into clear executive narratives and recommendations
- Take ownership of your accounts and beyond to improve systems, processes, or team performance
- Know how to uncover expansion with new brands in a portfolio, new SKUs and packaging runs, new campaigns, and budget pockets
- Build trust across retail and CPG orgs: brand, shopper marketing, packaging, digital, ecommerce, loyalty, insights, and operations teams
- Have experience coordinating platform migrations or complex onboarding alongside implementation teams
- Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement
- 3+ years in CSM, Account Management, Partnerships, or similar client-facing roles
- Experience working with major retailers (Walmart, Home Depot, Target, or similar) strongly preferred, or a CPG background working with brands like Kraft Heinz, AB InBev, or similar
- Proven track record managing at-risk accounts, driving renewals, and hitting NRR or retention targets
- Experience managing multi-brand or multi-stakeholder enterprise accounts
- Exposure to platform migrations or complex product transitions for enterprise clients is a plus
- Strong understanding of shopper marketing, attribution, and analytics
- Experience using CRM and CS platforms like HubSpot; health score tooling experience is a major plus
- Clear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed
- Ability to operate independently and deliver in a fast-paced, high-growth startup
What the job involves
- We're hiring a CSM focused on our Retail and CPG vertical. You'll own relationships with national retailers and consumer brands, turning packaging, in-store, print, and sports partnerships touchpoints into measurable digital engagement, and driving adoption, attribution, and expansion across your portfolio. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes
- Drive usage, adoption, renewal, and expansion to meet NRR targets across your portfolio. You own the number of your portfolio
- Proactively monitor health scores, flag at-risk signals, build recovery plans, and act before accounts slip
- Multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders through executive engagement, strategic QBRs, and campaign reviews
- Turn insights into action quickly to mitigate risk and solve problems without waiting for escalation
- Partner with our team and print partners so codes, Hubs, and FlowURLs are built, tested, and live on packaging, in store, and in market on time
- Drive alignment across Sales, Product, and GTM to unlock product growth and services opportunities and drive revenue
- Manage client-side timelines, expectations, and cross-functional dependencies alongside the implementation team for platform migrations
- Identify and close upsell opportunities, including new brands, business units, and retail programs
- Build rhythms that match retail calendars, packaging cycles, product launches, and campaign flights
- Deepen client relationships by showing up on-site, at events, and as a strategic partner in NYC
Our take
QR codes, which have been widely used in many Asian countries for years, have more recently catapulted into the day-to-day lives of consumers globally. New York-based Flowcode has been swift to capitalise on this hugely lucrative space in the US market, with a reimagined take that offers more attractive, brand-customised options.
The usefulness of QR codes across a huge spread of sectors means they are unlikely to make an exit anytime soon, and Flowcode has carved a strong reputation for itself as consumers begin to demand a higher quality QR experience. The company works with corporate brands, restaurants, small businesses, and celebrities, including the likes of Jennifer Lopez, Bentley Motors, GoDaddy, and Warner Media.
Recently, the company has introduced an upgraded platform, highlighting its commitment to innovation with new features like real-time analytics, geo-location data, and cross-screen attributes. Setting a new standard for QR code technology, enabling brands ot gain deeper insights and refine their marketing strategies.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2024
$0.2m
SEED
May 2020
$30m
SEED
Total funding: $30.2m
Company benefits
- Employee Stock Options
- Unlimited Vacation
- Paid Health Benefits
- Lunch stipend & office snacks
- Happy hours & team dinner
- Custom swag
- Parental Leave
- Team offsites
- Diverse Managers
Company HQ
Hudson Square, New York, NY
Leadership
Tim Armstrong
(CEO)Previously CEO and Chairman at AOL, as well as having worked at Google and snowball.
Salary benchmarks
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