Customer Solutions Engineer, Anomalo

• If you consider yourself a versatile problem-solver who can quickly adapt, take ownership, become an expert and do what is needed for our customers, you will be a perfect fit for this role!
• 5+ years working in external customer support or in a customer-facing engineering or support capacity, preferably in an enterprise software/SaaS high-growth environment
• Strong ability to translate technical concepts for non-technical stakeholders while also engaging deeply with technical users. Many customers may not be familiar with modern data tooling, so a consultative approach is key
• Proactive problem-solver with the ability to anticipate customer needs, think beyond immediate issues, and debug at various levels of the stack
• Experience managing support cases from triage to resolution, balancing multiple tasks, and staying organized in dynamic environments
• Big-picture thinker who identifies potential integrations, process improvements, and best practices to streamline customer support and deployments
• Containerized Applications
• Proficiency in deploying and troubleshooting applications using Docker and Kubernetes
• Familiarity with Helm for managing Kubernetes applications
• Cloud & On-Prem Technologies
• Experience with AWS, Azure, GCP, and OpenShift
• Identity Management: Familiarity with SAML, OAuth, and other enterprise authentication methods
• Scripting, Automation & API Integrations
• Ability to read and write basic scripts using Bash, Python, or similar languages for automating tasks and troubleshooting
• Experience working with APIs (REST) for data integrations and automation workflows
• Familiarity with scripting API calls for tasks like data ingestion, system integrations, or automating repetitive workflows
• Architecture Diagrams & Documentation: Experience with tools like Lucidchart or draw.io for diagramming customer environments
• Data Warehousing: Knowledge of cloud-based data warehouses such as Databricks and Snowflake

Desirable

• As a Customer Solutions Engineer at Anomalo, you will be responsible for helping customers configure and integrate our data quality platform for their business. You will lead architecture discussions, conduct implementation & configuration sessions, and coordinate with engineering resources to drive best practices across our customer deployments
• You will combine your technical aptitude, exceptional communication skills, and creative problem-solving to assist customers. You will work cross-functionally across Anomalo to troubleshoot support issues, provide solutions, and build scalable internal processes
• Manage any post-sales activities related to the implementation, configuration, and ongoing support of customer environments in either SaaS or in-VPC environments
• Collaborate across Anomalo teams to ensure a seamless transition from pre-sales to post-sales to provide the best end-to-end customer onboarding experience
• Conduct architecture & implementation best practices training sessions with customers
• Provide customers with best practices for integrations, along with documentation to enable self service
• Own and resolve support cases through effective troubleshooting, gathering appropriate data, and consulting with internal teams
• Partner with engineering and application teams in the development of new products or enhancements
• Build support tooling and scale internal processes to enhance Anomalo’s products and services
• This is not a traditional help desk or ticket-based support role. Instead, you will work proactively with customers to ensure smooth deployments and adoption of Anomalo’s platform
• Occasional on-call responsibilities; candidates must be comfortable with on-call rotations to meet customer SLAs