Business Operations Associate, Summer Health
+ Equity (Stock options)
On-demand pediatric advice
Open for applications
On-demand pediatric advice
21-100 employees
Open for applications
+ Equity (Stock options)
21-100 employees
Company mission
To empower a generation of confident parents to raise the healthiest kids.
Role
Who you are
- 3+ years of work experience in operations or strategy at a high-growth tech company, or in a client-facing role in consulting or investment banking
- Outstanding communication skills, both written & verbal
- A capacity for and comfort with decision-making when you don’t have all the information
- The ability to work independently: you are at ease working in a fast-paced environment, handling multiple projects and managing competing priorities
- The ability to learn new platforms quickly and are technologically-savvy
- Attention to detail, especially as it pertains to data and analytics
- Proficiency in SQL or the ability to learn SQL quickly
- Experience using data to make decisions and inform improvements in operational processes
- A strong commitment to cultivating belonging, equity, and diverse perspectives in an early-stage company
What the job involves
- We are seeking a compassionate, detail-oriented, and dynamic Business Operations Associate to partner with our Head of Operations to build out our Business Operations functions
- In this role, you will work closely with our Head of Operations to ensure processes across all functions of the company run smoothly and efficiently
- We’re looking for a quick learner who thrives in a fast-paced, ambiguous environment and is a team player eager to learn, grow, and make an impact
- Assist with high-priority projects across the company, delving into strategic finance, board meeting preparation, internal process design, and KPI tracking
- Help collect, analyze, standardize, and present operational and performance data to drive better business decisions
- Partner with operations, product, engineering, and finance to ensure timely execution of key projects
- Identify bottlenecks and inefficiencies in workflows that span the company, then design and implement solutions that scale
- Support the setup and maintenance of tools (e.g. , CRMs, project management software, financial tools, process automation tools) that power internal operations
- Improve internal systems, tools, and meetings that power the company’s weekly rhythm
- Help manage vendors and partners, assist with compliance tasks, support hiring workflows, and handle day-to-day business operations
- Design and iterate on on core people/HR processes
- Build out and own the customer success function as the company scales
Our take
Summer Health is a pediatric care company that enables parents to get answers about their child's health, from an expert, in 15 minutes. A welcome departure from symptom checkers, which are infamous for panicking parents rather than informing them, the company's subscription service supplies access to certified pediatricians who supply more personalized answers.
The service works via text, with advice available 24/7, and also allows users to start and request chats with specific experts. This makes it a great hub for both emergencies and wider questions. Its a worthwhile proposition, and Summer Health has attracted significant investment. The latest round will support both the expansion of distribution channels and its service offerings.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Apr 2024
$11.7m
SERIES A
Jul 2022
$7.5m
SEED
Total funding: $26.7m
Company benefits
- Equity compensation
- Non-accrual PTO
- Medical insurance (we cover 75% of your premium and 50% of your dependents’ premiums)
- Dental and vision insurance (we cover 100% of the premium for you and dependents)
- One Medical membership
- Retirement 401(k) plan through Slavic
- One-time $250 stipend to make sure you can create a work environment that supports your unique needs
- Monthly book club lunches - reimburse monthly audible + lunch of your choice and enjoy it with your lovely colleagues while discussing the book of the month
- Twelve weeks of paid parental leave after 1 year at the company
Company HQ
Civic Center, New York, NY
Leadership
Ellen DaSilva
(CEO)Investment Scout for Sequoia Capital. Former Head of Strategic Partnerships at hims & hers, Partner/West Coast Lead at GC Venture Fellows and Manager of Business Operations at Twitter.
Matthew Woo
(Product)Adjunct Faculty Member at the Ivey Business School at Western University, and Founder of the Ivey Product Society. Was previously an Advisor at Freshline and a Product Manager at WhatsApp.
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