Technical Account Manager, Mendix
$160-270k
OTE
Low-code application development platform for enterprise
Be an early applicant
Low-code application development platform for enterprise
1001+ employees
Be an early applicant
$160-270k
OTE
1001+ employees
Company mission
To empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control.
Role
Who you are
- Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across all four products and practitioner-level hands-on capability for prototyping, demos, and product work
- Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions
- Wider Siemens Portfolio Awareness: Familiarity with the broader Siemens portfolio to identify integration opportunities and adjacent solutions
- Technical Account Planning: Develop technical account plans and align adoption strategies with customer goals and priorities
- Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments
- Stakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, enterprise architects, and business leaders
- Orchestration & Collaboration: Coordinate across teams (AEs, Specialists, Expert Services, Partner Managers) for seamless execution and adoption
- Voice-of-Customer Advocacy: Capture structured feedback and represent customer needs to influence product roadmaps while providing technical input to bids and RFx processes
- Mentoring & Knowledge Sharing: Coach TAM peers, contribute to adoption best practices, and enable customer self-sufficiency
- Growth Mindset & AI Proficiency: Embrace self-development, a growth mindset, and skilled use of generative AI to improve efficiency and quality in daily work
- Degree in computer science, engineering, or a related field; advanced degrees are welcome
- Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology
- Flexible work environment with potential travel as required for customer engagements
What the job involves
- The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions, including Mendix, Graph Studio, AI Cloud, and SAS Language Compiler tools
- This role focuses on guiding customers toward effective product utilization, establishing robust architectural views, and fostering trusted relationships with senior stakeholders
- The TAM is both a technical practitioner, capable of hands-on prototyping and integrations, and a strategic advisor, enabling customer success while channeling feedback to Siemens' product teams
- A successful TAM ensures that customers achieve productive use of sold software through clear technical account plans, seamless orchestration across teams, and empowered, self-sufficient customer teams
- They drive account growth by surfacing new technical use cases, de-risking expansions, and sharing adoption best practices to scale know-how across the organization
- Additionally, they act as the voice of the customer, channeling structured field insights to Product teams while ensuring customers recognize their needs reflected in Siemens’ roadmap
- The TAM serves as the post-sale technical hub, enabling adoption and expansion by providing technical input to the Account Executive and aligning strategies with Expert Services for implementation
- They coordinate across Specialists, Renewal Specialists, and Partner AEs for seamless execution and planning, while advising customer architects on product integration without taking ownership of architecture decisions
- Acting as the bridge to the Field CTO, the TAM delivers field insights upstream and roadmap context to customers, while commercial aspects like QBRs, CSAT/NPS, upsells, and renewals remain with the AE, Renewal Specialists.SA
- Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor
- Collaborate with AEs and Partner Managers to align technical adoption and growth priorities
- Maintain a clear view of customer architecture, advising on product integration
- Develop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment
- Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency
- Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds
- Align with Expert Services for implementations, focusing on adoption health
- Shape new technical use cases and identify scaling opportunities across products
- Route potential commercial signals to the account team and contribute expert technical input on bids and RFx processes
- Track adoption health and pipelines while supporting internal reviews and account planning
- Collaborate across Siemens teams and use internal tools to streamline processes
- Share adoption best practices and contribute to playbooks and reference materials
- Mentor TAMs and team members, driving technical excellence
- Capture adoption insights and provide structured feedback to the Field CTO
- Advocate for customer needs internally, ensuring alignment and addressing blockers
- Uphold Siemens' values, maintain compliance, and complete necessary administrative tasks
Our take
Mendix’s low-code software helps companies build their own custom software applications more quickly and efficiently.
It was founded in 2005 and didn't get much traction, only raising its first round of funding in 2011. Since then, the amount of software being built has exploded, giving Mendix a market to grow into.
Research company Gartner predicts low-code application development will be responsible for more than 65% of application development activity by 2024.
Siemens, one of the largest industrial companies, acquired Mendix in August 2018. Since then, Mendix has been developing new low-code applications, such as connectors for Amazon Web Services, staying in line with the increased interest in low-code tech.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2014
$25m
SERIES B
Oct 2011
$13m
SERIES A
Total funding: $38m
Company benefits
- Work from home opportunities
- Family leave
- Retirement savings
- Commuter Benefits
- Generous Paid time off
- Outings & Events
- Training & Development
Company HQ
Fort Point, Boston, MA
Leadership
Derckjan Kruit
(VP Corporate Development)Earned an M.Sc from Rotterdam School of Management before co-founding Mendix.
Salary benchmarks
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