Senior Backend Software Engineer, ResortPass
Booking Platform & APIs
$190-210k
Plus equity
4 days a week in office
Day access to luxury hotel amenities
Posted today
Day access to luxury hotel amenities
101-200 employees
Posted today
$190-210k
Plus equity
4 days a week in office
101-200 employees
Company mission
To create a healthier, happier world by encouraging more daycations.
Role
Who you are
- We encourage candidates to apply even if they do not match every line below
- You have 6+ years of software engineering experience, or a track record of equivalent impact
- You have designed transactional systems, built external APIs or integration platforms, and safely evolved data models in production
- You understand relational modeling, concurrency, consistency, asynchronous workflows, and distributed failures
- You turn complex business rules into clear boundaries, lifecycle states, contracts, and invariants
- You can lead an important system as its primary builder while collaborating on foundational decisions
- You care about correctness, testing, observability, and safe rollouts
- You communicate directly, listen well, and improve the work of engineers around you
- Ruby on Rails experience is useful, but not required. Experience with marketplaces, reservations, inventory-constrained commerce, public APIs, or third-party booking systems is also helpful. We care most about your backend judgment, track record, and ability to learn
What the job involves
- Most travel platforms are built around overnight rooms. ResortPass is building the platform for everything else a hotel can offer
- A day pass is sold by capacity. A cabana is reserved as a unit. A massage needs a time slot, provider, or room. Events have tickets. Food and beverage may be a product, an add-on, or part of a bundle. Each category has different rules for pricing, inventory, fulfillment, and cancellation
- We need one clear booking domain that supports these differences without creating a separate system for every category. That same inventory must be available through ResortPass, hotel systems, distribution partners, and authorized booking agents
- We are hiring a Senior Software Engineer to lead the technical work and be the primary hands-on builder for the ResortPass API. In your first year, multiple distribution partners and an authorized AI agent should complete real bookings through the same versioned API
- You will evolve a production Rails and Postgres booking system used by millions of guests. The hard work is keeping prices and inventory correct, preventing overselling, surviving retries and partial failures, and reconciling systems when they disagree
- You will own the API’s day-to-day technical roadmap and design decisions. In this hands-on individual contributor role, you will write production code, lead focused designs, guide migrations, and operate what you build. You will partner with our Staff Engineer on foundational domain and architecture choices
- You will be the primary builder, but you will not work alone. Other backend engineers will contribute and build supply, PMS, and POS connectors using the patterns you establish. Product, Partnerships, and hotel operations will work with you from requirements through production launch
- This is one of our highest-impact technical bets. What you build will determine how quickly ResortPass can enter new booking channels and categories
- Build and launch the external ResortPass API. Define stable, versioned contracts for live pricing, availability, holds, booking creation, changes, and cancellations
- Make booking operations safe under real failures. Design idempotency, recovery, webhooks, and reconciliation for retries, timeouts, duplicates, and partial success
- Evolve the core booking domain. Create clear models and invariants for products, schedules, prices, inventory, holds, carts, and bookings
- Make the platform extensible. Prove that a new category such as events or food and beverage can use the shared booking model instead of requiring a separate system
- Own the architecture for supply, PMS, and POS integrations. Create reusable connector patterns so other engineers can add partners without reinventing failure handling and reconciliation
- Define the data contracts that keep inventory discoverable through OpenSearch. Search is supporting technology for this role, not its primary ownership area
- Operate what you build. Set reliability and latency targets, and add the tests, metrics, dashboards, alerts, tracing, and runbooks needed for a critical booking path
- Turn partner needs into durable platform capabilities, explain tradeoffs clearly, and raise the engineering bar through practical reviews and mentoring
- Tech stack:
- Backend: Ruby on Rails, Node.js
- Data: Postgres, MongoDB
- Search: OpenSearch
- APIs and integrations: REST, OpenAPI, webhooks
- Infrastructure and observability: AWS, Datadog
- Testing: RSpec, Playwright
- What success looks like in 6–12 months:
- Multiple distribution partners and an authorized AI agent complete real bookings through one reusable API
- The full booking lifecycle meets agreed targets for correctness, success rate, latency, overselling, recovery, and reconciliation
- Reusable contracts and connector patterns materially reduce the work required to onboard the next partner
- The shared booking model supports at least one new category without a separate booking system
- As the API becomes a company-wide platform, this role can grow toward Staff through demonstrated impact across the booking domain, integrations, and distribution
Our take
Luxury hotels and resorts are often regarded as havens for the rich and famous, being reserved exclusively for guests who are willing to pay top dollar to stay overnight. However, ResortPass is changing this narrative, by building a day-pass marketplace for establishments that want to bring in guests to utilize their amenities throughout the day.
The demand for local experiences has soared in the past few years and ResortPass is taking advantage of these growing requests. ResortPass offers over 2,000 leading hotels and resorts for guests to choose from, including the Ritz Carlton, Four Seasons and Sheraton. While some may argue ResortPass is removing the exclusivity for overnight guests, its business model is to monetize underutilized inventory and work alongside hotels to drive usage of these amenities.
ResortPass offers a distinct way for both tourists and residents to enjoy the facilities of upscale hotels and resorts. With endorsements from well-known personalities such as Jessica Alba and Gwyneth Paltrow, the company is a testament to the increasing favorability of the sharing economy and the demand for exclusive travel encounters.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2022
$26m
SERIES B
Aug 2019
$8.7m
SERIES A
Total funding: $37.4m
Company benefits
- ResortPass Credit: We practice what we preach – employees get annual ResortPass credits to enjoy daycations!
- Company Equity: We believe in the work we do and take pride in having a real stake in our shared success.
- Unlimited PTO: We offer a flexible PTO policy, so that you can take time off when you need it and come back rested and recharged.
- Holistic Benefits: We offer benefits to support your whole self—including health insurance, commuter perks, paid parental leave, and more.
Company HQ
Civic Center, New York, NY
Leadership
Amanda Szabo
(Founder)Previously founded the online booking platform for weddings and events, Weddlock and co-founded the travel booking website TravelShack.
Michael Wolf
(CEO)Previously President and Advisor at Supernatural, COO at Talent Hack and Global Head of Operations at ClassPass.
Salary benchmarks
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