Customer Success Associate, B12

Salary not provided

Junior and Mid level

Remote in US

AI website builder

Open for applications

AI website builder

21-100 employees

B2BArtificial IntelligenceMarketingPaymentsCommunicationSaaSWeb Design

Open for applications

Salary not provided

Junior and Mid level

Remote in US

21-100 employees

B2BArtificial IntelligenceMarketingPaymentsCommunicationSaaSWeb Design

Company mission

To help people do meaningful work.

Job

Company

Role

Who you are

You have 2+ years of experience supporting American clients or customers in an external-facing role
You are a quick and clear writer (you must be highly proficient in English) and an amazing communicator
You have experience in the world of web design helping launch and manage websites
You have empathy for small business users and can quickly grasp the issues they’re facing
You feel comfortable managing your time and deciding amongst competing priorities
You are patient, thoughtful, encouraging, and calm
You have some familiarity with managing third-party integrations on websites
You enjoy learning and teaching
You care about and want to contribute to our mission of helping people do meaningful work
You are willing to work full-time, 8 hrs/day (9am - 5pm US Eastern Standard Time, New York)

What the job involves

We are an early-stage startup that is hiring an enthusiastic Customer Support Associate to support our growing Customer Success team
We are looking to bring on individuals who want to make sure our clients and experts have an amazing experience working with us!
To do this, you will utilize your interpersonal and relationship-building skills to help resolve customer requests in a timely manner
Manage email, phone, and chat communication with customers as a primary contact for customers who have questions, concerns, or want additional features for their website
Support long-term customers with the management of their web presence, helping them when they have questions about the direction of their website
Learn the tools of our web design suite and assist customers with small design tasks
Contribute to Knowledge Base/FAQ and other customer-facing support resources

Application process

A pointer to your CV, resume, LinkedIn profile, or any other summary of your career so far
Some informal text introducing yourself and what you are excited about

Our take

Following the wave of digital transformation over recent years, accelerated by the pandemic, it’s more important than ever for businesses to have a strong online presence. For the growing number of SMBs and solo entrepreneurs, however, creating a high-quality website can prove difficult - and costly. So a market has opened up for on-demand web design and site building, and B12 is one of the companies within it.

B12 promises to launch personally designed SEO-optimized websites for SMBs within 30 days using its AI-assisted team of designers and copywriters. B12 then helps the owners manage email marketing and automation, online payments, and invoicing. In this way, it offers easy access to WIX and WordPress without the headache of designing and optimizing it oneself, and with far more integrated business support.

So the 150,000+ signups to the platform should come as no surprise - same as the company’s rapid growth over recent years. With this strong product foundation and plans to build it out further as it pulls in more funding, B12 is making strong headway in a huge market niche.