Customer Service Adviser, Cancer Research
£22.3k
More information about location
Cancer prevention, awareness and research charity
Be an early applicant
Cancer prevention, awareness and research charity
1001+ employees
Be an early applicant
£22.3k
More information about location
1001+ employees
Company mission
To prevent, control and cure cancer through ground-breaking research.
Role
Who you are
- Enthusiastic and passionate about providing outstanding customer service
- Ability to work to targets and be self-motivated to meet and exceed agreed targets
- Proficient in creating letters and emails with exceptional grammar
- Proficient in using, Microsoft Office, Excel, Outlook, and PowerPoint to a high standard
- Demonstrated strong interpersonal skills with extensive experience in confident phone communication and call control
- IT literate and the ability to use multiple systems at any one time
- Fantastic attention to detail and accuracy
- Excels in handling tough and stressful circumstances as some of our calls can be emotional
What the job involves
- In this role, you will utilise your active listening skills to communicate effectively with our supporters, providing them with solution-focused support
- You will embed qualities such as patience, empathy, and flexibility, ensuring that each interaction is an opportunity to maximize fundraising and foster loyalty for Cancer Research UK
- Treating supporters as you would like to be treated, you will use your ‘people skills’ to make a meaningful impact
- Engaging with supporters by offering personalised and tailored responses to all inquiries and complaints, aiming to resolve issues at the first point of contact whenever possible
- Listening to each supporter’s needs and understanding their personal experiences and motivations
- Using each interaction with supporters to promote CRUK’s engagement, new opportunities and services
- Being an information specialist and maintaining a broad knowledge of all CRUK’s campaigns, products, and services
- Seizing every opportunity to boost fundraising and support for CRUK
- Engaging with all our services through communication channels, including outbound and inbound calls, live chat, email, and social media
- Please note that if you choose to be home-based, you will be required to pay for your own travel to the Oxford office as and when required (approximately 2x per year)
- Reports to: Supporter Services Team Lead
Application process
- Recruitment process: Competency Based interview with a short role play scenario and online task to be completed as part of your application
- Interview date: We will be interviewing on a rolling basis from 3 March so please apply as soon as possible
- Closing date: 10 March 2025 23:55
Our take
The world’s largest independent cancer research charity, Cancer Research UK (CRUK) was founded from a merger between the Cancer Research Campaign and the Cancer Research Fund in 2002. CRC and ICRF had been longstanding pinnacles of the British medical institution, their work dating back to 1902 and 1923 respectively, and the merger signalled a strong step forward for UK medical institutes’ global influence.
A multi-armed charity, CRUK uses both grant-funded researchers and its own employed staff to research the treatments and causes of cancer, whilst its striking advertising and marketing campaigns are responsible for influencing public policy on the causes, prevention, and treatment of the disease. An example of a significant public campaign was Stoptober, which appeared to have triggered a third of a million smokers at the time to try quit tobacco throughout the month of October.
Alongside its pharmaceutical efforts, in 2023 CRUK funded clinical trials for the first-ever proton beam therapy for breast cancer, indicating a focus on technological innovations in the fight against cancer. On this subject, CRUK has also taken part in a billion-pound investment in the Francis Crick Institute, a biomedical research institute that is aiming to make England an international leader in the industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Health & Wellbeing - Health and wellbeing are important to us. We want our people to have time away from work to support their different commitments, needs and interests
- Our occupational health and mental wellbeing support are accompanied by online health assessment tools, Our confidential employee assistance programme is available to all to provide support for any concerns in your work or personal life for ongoing everyday support or free counselling if you need it. We also have a team of Mental Health First Aiders supporting across the organisation
- Our occupational health and mental wellbeing support are accompanied by online health assessment tools, Our confidential employee assistance programme is available to all to provide support for any concerns in your work or personal life for ongoing everyday support or free counselling if you need it
- We also have a team of Mental Health First Aiders supporting across the organisation
- UK-wide savings - Our staff have access to a wide range of discounts, benefits and cashback deals to support you with your financial wellbeing, through our Rewards platform. We offer an online savings and discounts portal covering many widely recognised retailers and brands from electronics, groceries, home and leisure, holidays and more
- Cancer Research UK staff can take advantage of savings through a cycle to work scheme, or an interest free loan to help spread the cost of travel season tickets. Staff also enjoy great benefits in and around our head office in Stratford, London with deals at local shops, bars and restaurants
- Income Protection and Life Assurance - We provide all staff with free insurance policies, paying 50% of your salary if you are unable to work through illness, and up to 4 times your salary for your beneficiaries should the unthinkable happen and you die while in our employment
- Flexible Working - We want our people to have time away from work to support their different commitments, needs and interests. We encourage a flexible working culture, including options such as home-working, reduced or flexi-hours, job shares, job-splits, compressed and core hours
- We offer a high level of flexibility for the vast majority of our office-based roles, meaning that you’ll only be required to work from a specific location for 1 or 2 days a week on average
- Annual Leave - For the majority of our roles we offer 25 days holiday a year plus bank holidays, and an extra day for Christmas Eve. You can choose to use the religious bank holidays flexibly. On top of this, you can choose to buy up to 1 week’s additional holiday each year
Company values
- Bold: Act with ambition, courage and determination
- Credible: Act with rigour and professionalism
- Human: Act to have a positive impact on people
- Together: Act inclusively and collaboratively
Company HQ
Stratford, London, UK
Articles
Leadership
Previously Non-Executive Director of NHS England for 4 years, and Chief Executive of the MS Society for 5 years.
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